[Hiring] Adobe Journey Optimizer Engineer @Valtech

Role Description

The Adobe Journey Optimizer (AJO) Engineer is part of the Experience and Commerce team and plays a key role in designing, building, and optimizing customer engagement solutions powered by Adobe Experience Cloud technologies. This role sits at the intersection of marketing technology, customer data, and software implementation.

• Translating customer engagement requirements into scalable, data-driven journeys and campaigns within Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO).
• Combining strong marketing automation expertise with a solid technical foundation in customer data platforms, data modeling, segmentation, personalization, and journey orchestration.
• Understanding how customer data flows across systems and efficiently configuring, troubleshooting, and optimizing end-to-end customer experiences across multiple channels.
• Operating within a collaborative team environment while requiring autonomy, attention to detail, and a proactive mindset to drive successful implementations and deliver outstanding client outcomes.

Qualifications

• 3+ years of experience in Marketing Automation, CRM technology, or Customer Engagement Platforms.
• 2+ years of hands-on experience with Adobe Journey Optimizer (AJO).
• Experience with Adobe Experience Platform (AEP) and/or Adobe Real-Time CDP.
• Strong understanding of customer journey orchestration and lifecycle marketing concepts.
• Experience designing and configuring audience segmentation and activation workflows.
• Knowledge of Experience Data Model (XDM), identity management, customer profiles, and data ingestion processes.
• Experience developing email templates and marketing communications using HTML and CSS.
• Strong SQL skills for data validation, troubleshooting, and audience analysis.
• Understanding of customer data architecture and end-to-end data flows supporting marketing activation.
• Experience working in Agile delivery environments.
• Strong problem-solving, troubleshooting, and communication skills.
• Professional proficiency in English.

Requirements

• Design, configure, and deploy customer journeys in Adobe Journey Optimizer (AJO).
• Build and manage multi-channel customer experiences across email, push notifications, SMS, and other supported activation channels.
• Develop reusable content templates, dynamic content blocks, personalization logic, and message fragments.
• Configure journey decisioning, branching logic, wait steps, event triggers, and audience qualification rules.
• Support campaign execution, testing, quality assurance, and production deployments.
• Design and maintain Experience Data Model (XDM) schemas, field groups, identity structures, and data models.
• Support customer data onboarding, ingestion, validation, and activation processes.
• Configure and troubleshoot customer profiles, identity stitching, segmentation services, and audience activation workflows.
• Partner with data engineering teams to ensure data quality, governance, performance, and scalability.
• Monitor data flows and troubleshoot issues impacting profile qualification, segment population, and journey execution.
• Create and optimize customer segments and audiences based on behavioral, transactional, and profile data.
• Leverage personalization capabilities to deliver relevant customer experiences at scale.
• Use SQL and platform reporting tools to validate data quality, investigate issues, and support campaign analysis.
• Analyze journey and campaign performance and recommend continuous improvements.
• Support A/B testing, audience optimization, and personalization strategies.
• Collaborate with architects, marketers, consultants, and client stakeholders to translate business requirements into technical solutions.
• Participate in project discovery sessions, solution design workshops, and implementation planning.
• Document technical designs, data structures, journey logic, and deployment processes.
• Support QA activities, troubleshooting, and production support.
• Contribute to implementation best practices and help establish scalable delivery standards across projects.
• Ensure implementations adhere to data governance, privacy, consent management, and regulatory requirements.
• Support the configuration and maintenance of consent frameworks within Adobe Experience Platform.
• Promote platform best practices, performance optimization, and operational excellence.

Benefits

• Full-time position based in Canada.
• Salary range: $100,000 - $150,000 CAD annually, depending on experience and location.
• Comprehensive insurance plan with employer contribution up to 80% based on selected module.
• Virtual healthcare services through Dialogue via Sun Life.
• Access to Employee and Family Assistance Program and complete mental health support program.
• $500 Personal Spending Account for healthcare reimbursements, gym memberships, public transit passes, office supplies, or RRSP contributions.
• Retirement plan with 100% match on RRSP contributions through a Deferred Profit Sharing Plan (DPSP).
• Flexible vacation policy with 5 days available during probation and prorated amount for the remainder of the year.
• Personal Technology Reimbursement of $30/month.
• Winter holidays closure and flexible scheduling throughout the year.