[Hiring] Voice & Chat Automation Tech Lead @0100 KeyBank National Association
Apr 03, 2025 - 0100 KeyBank National Association is hiring a remote Voice & Chat Automation Tech Lead. 💸 Salary: $135,000.00 to $145,000.00 annually. 📍Location: USA.
Role Description
Join the Voice & Chat Automation / Contact Center Delivery group as Technical Lead - full stack. Be part of a team that is working on a major modernization effort, revolving around exciting new technologies, like Google Cloud, Dialogflow, AI, UJET, and NICE.
The Tech Lead will be responsible for leading building Intelligent Bots and associated components for the KeyBank Bot Squad. In this role, the candidate will be responsible for the overall development and implementation of Bot and Full stack Platform.
- Must be comfortable working in an agile team environment
- Must be able to work with Product Owner, Scrum master and cross functional teams as a product team to achieve a single goal
- Must be able to work with different stakeholders to understand the business needs
- Must be able to lead implementation of development aligning with architecture
- Mentor team members and help in troubleshooting
- Design software system architecture
- Implement scalable web services, cloud functions, applications, and APIs
- Develop and maintain internal software tools
- Troubleshooting and bug fixing
- Identifying bottlenecks and improving software efficiency
- Collaborating with the cloud team on developing micro-services
Qualifications
- Bachelor’s Degree or equivalent work experience required
- 10+ years of experience, proficient in full stack development and Chatbot development
- Must haves: Typescript / Nodejs web services (REST)
- Experience with Google Cloud projects (GCP) and Kubernetes
- Strong knowledge of DevOps practices, code management (Gitlab), CI/CD pipelines, containerization (Docker, Kubernetes) and Google Cloud infrastructure
- Experience with Agile development process
- Database experience (PostgreSQL, Big Query)
- Knowledge of monitoring utilizing Elastic, Grafana, Kibana, and Prometheus
- Chatbot development in Dialogflow CX
- Experience with Voice bots
- Experience in front end web and mobile development using JavaScript, CSS, HTML5
- Experience in Contact Center
Requirements
- This position is eligible to earn a base salary in the range of $135,000.00 to $145,000.00 annually depending on job-related factors such as level of experience
- Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance
Benefits
- Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces
- Flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment
- This role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$135,000.00 to $145,000.00 annually
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
