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ServiceNow Solution Architect- SPM/CSM @NewRocket

[Hiring] ServiceNow Solution Architect- SPM/CSM @NewRocket

Apr 14, 2025 - NewRocket is hiring a remote ServiceNow Solution Architect- SPM/CSM. 💸 Salary: unspecified. 📍Location: India.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

NewRocket is seeking a ServiceNow SPM/CSM Solution Architect with Platform capabilities focus to be responsible for leading the successful delivery of ServiceNow solutions and services, in a client-consulting environment. This position is a high-profile growth opportunity that demands a highly motivated individual with strong technical, communications and organizational skills, who is eager to succeed and become part of a rapidly growing company. The candidate will join an existing team working within the India market.

  • Conduct requirements gathering workshops with clients in both onsite and virtual environments
  • Configure and customize SPM/CSM ServiceNow applications with focus on platform capabilities such as Mobile App Engine, UIBuilder, Workspaces and Performance Analytics
  • Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing
  • Mentor project crew members by managing peer reviews and provide technical guidance
  • Experience with implementing ServiceNow modules (SPM, CSM, Integrations, IT Service Management, Knowledge Management, Service Level Management, Survey Management, Agent Workspace, Virtual Agent, Reports and Dashboards, Performance Analytics)
  • Creation of script-based Assignment and Approval rules, custom related lists, Access Control list, UI Policy and client script
  • Experience with ServiceNow for custom application design and development
  • Create and execute development plans as appropriate to meeting changing needs and requirements
  • Knowledge of ITIL V4 processes and hands on with ITIL process implementation

Qualifications

  • Experience with ServiceNow SPM/CSM products
  • Strong knowledge of architecture principles for cloud-based platforms
  • 6-9 years of IT Services and proven architecture experience
  • Minimum 4 years preferred work experience on the ServiceNow platform
  • 5+ years of leadership level experience with Enterprise Management tools and IT Service Management tools such as ServiceNow
  • Proven business architecture experience
  • Adapts quickly in a fast-paced environment!

Education

  • Bachelor's degree in computer science, Computer Engineering, Information Systems or demonstrated work experience

Certifications & Knowledge

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.

Benefits

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.

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📍 Be aware of the location restriction for this remote position: India
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Software Development
ServiceNow Solution Architect- SPM/CSM @NewRocket
Software Development
Salary 💸 unspecified
Remote Location
India
Job Type unspecified
Posted Apr 14, 2025
Apply for this position Unlock 53,973 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: India
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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