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Software Development
Senior Genesys Cloud CX Consultant
@Miratech
[Hiring] Senior Genesys Cloud CX Consultant @Miratech
Mar 15, 2025 - Miratech is hiring a remote Senior Genesys Cloud CX Consultant. 💸 Salary: unspecified. 📍Location: Americas, Latin America (LATAM).
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are seeking an experienced Senior Genesys Cloud CX Consultant who will be responsible for designing, implementing, and supporting Genesys Cloud CX solutions for our clients. The ideal candidate will have extensive experience with Genesys Cloud CX, strong problem-solving abilities, and the ability to work closely with clients to understand their needs and deliver tailored solutions.
- Design, implement, and support Genesys Cloud CX solutions to meet client requirements.
- Conduct discovery sessions and create technical documentation for Genesys Cloud-related projects.
- Customize and integrate IVRs and data sources within the Genesys Cloud platform.
- Drive migrations from legacy environments to Genesys Cloud.
- Configure and manage queues and skills in Genesys Cloud.
- Provide technical expertise and support for Genesys Cloud implementations and integrations.
- Troubleshoot and resolve issues related to Genesys Cloud configurations and integrations.
- Collaborate with clients to gather requirements and design solutions that meet their needs.
- Deliver knowledge transfer sessions to clients and colleagues to enhance understanding of Genesys technologies.
- Maintain clear and effective communication with stakeholders and provide regular updates on project status.
Qualifications
- 5+ years of experience with Genesys Cloud CX, including WEM/WFM and digital channels.
- Strong expertise in Genesys Cloud CX, including hands-on experience with Amazon Web Services (AWS).
- Proficiency with applications leveraging APIs.
- Ability to work closely with stakeholders to gather requirements and design solutions.
- Experience with technical documentation creation and writing.
- Fluent English written and spoken level.
- Bachelor's degree in Telecommunication, Computer Engineering, Computer Science, or a related technical discipline.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently covering client-facing expert role.
Requirements
- Nice to have: Genesys Cloud Certified Partner, Genesys Cloud Certified Professional, or Genesys Cloud Certified Developer.
- Experience with other cloud platforms (e.g., Microsoft Azure, Google Cloud Platform).
Benefits
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
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| 📍 | Be aware of the location restriction for this remote position: Americas, Latin America (LATAM) |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Software Development
Software Development
|
Salary
💸
unspecified
|
Remote
Location
Americas, Latin America (LATAM)
|
|
Job Type
full-time
|
Posted
Mar 15, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Americas, Latin America (LATAM) |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
