[Hiring] Senior Full-stack Customer Engineer @Degica
Apr 14, 2025 - Degica is hiring a remote Senior Full-stack Customer Engineer. 💸 Salary: unspecified. 📍Location: Japan.
Role Description
The Customer Engineering team at KOMOJU is quite unique - it's not about promoting our product or managing customer complaints. We do any engineering work that helps us better serve our customers. This involves:
- Debugging
- Contributing to code development
- Creating an internal knowledge base
- Writing customer communications
- Collecting feedback on procedures
- Updating internal systems
The primary responsibility of the Full-stack Customer Engineer is to promptly resolve customer-reported issues in collaboration with the Customer Success team. Responsibilities include:
- Monitoring internal systems
- Responding to requests for technical assistance
- Engaging in comprehensive engineering activities such as:
- Analysing logs
- Replicating customer-reported issues
- Debugging
- Implementing solutions
- Modifying the codebase
- Enhancing offerings
The ideal candidates are those who excel in a dynamic environment and are consistently seeking ways to enhance the customer experience. We are looking for an individual who is:
- Self-motivated and versatile
- Passionate about problem-solving and technical research
- Willing to engage in engineering tasks to solve problems directly
- Capable of making quick, well-informed decisions under pressure
Qualifications
- Strong passion to serve customers
- Passion for solving real-world problems through technology and creativity
- Clear, logical thinking combined with empathetic understanding of customer sentiment
- Extensive experience in any programming language and systematic debugging
- Concrete understanding of HTTP, WWW, REST, SQL, logging, tracing, and observability
- Open to communicate in both English and Japanese
- Japanese proficiency at the N2 level
Requirements
- Professional experience in payment processing systems
- Professional or hobby experience with applications that accept payments
- Professional or hobby experience with:
- Ruby and Ruby on Rails
- Datadog
- Shopify
- PHP
- TypeScript
- Amazon Web Services
- Docker
- Professional or hobby experience in debugging complex software and proposing code changes
- Professional, hobby, or academic experience with experimental research
- B1 level of English proficiency according to the Common European Framework of Reference for Languages (CEFR)
- Interest in foreign languages and cultural exchange, with a desire to engage in continuous learning
Benefits
- At Degica, we embrace remote work while also offering office space for those who prefer in-person collaboration
- 10 days regular vacation, additional 5 days summer and 5 days winter vacation
- Paid birthday holiday
- Budget for self-learning allowance, to ensure our employees’ skills remain current
- Language training for Japanese
- Komoju card program (monthly 5000 yen): for lunch, coffee, etc.
- Social insurance and labor insurance provided
- Commuting allowance provided
Company Description
Degica is a fintech company that operates payment platform KOMOJU. We process payments for companies worldwide through credit card acquiring and processing of alternative payments such as Konbini, Digital Wallets, and other payment methods.
Our core mission is to reduce the complexities of processing payments through the means of technology, for merchants worldwide.
Our merchant portfolio consists of large, blue-chip companies and emerging growth companies. Our company builds innovative and easy-to-use payment products for our customers, making it easy to accept payments around the world.
Degica is based in Tokyo, Japan, and has a strong footprint in the domestic market, as well as the global market, especially Europe and South Korea.
Similar Remote Jobs
More jobs at Degica
-
Software Development unspecified JapanApr 14, 2025
More Software Development jobs
-
Software Development competitive salary above market rates Latin America (LATAM)Apr 26, 2025
-
Software Development unspecified Northern AmericaApr 25, 2025
-
Software Development $110,000 - $130,000 cad a year CanadaApr 25, 2025
More jobs in Japan
-
Sales / Business unspecified JapanApr 25, 2025
-
Marketing competitive salary and benefits Northern America, Americas, Latin America (LATAM) +309 moreApr 25, 2025
-
Sales / Business unspecified JapanApr 25, 2025
Kickstart Your Job Search
Unlock 53,977 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| 📍 | Be aware of the location restriction for this remote position: Japan |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Japan
|
|
Job Type
full-time
|
Posted
Apr 14, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Japan |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
