Back to Remote jobs >
Software Development
Senior Analyst, Customer Success Software Solutions Engineer
@LE002 Duck Creek Technologies, LLC
[Hiring] Senior Analyst, Customer Success Software Solutions Engineer @LE002 Duck Creek Technologies, LLC
Mar 20, 2025 - LE002 Duck Creek Technologies, LLC is hiring a remote Senior Analyst, Customer Success Software Solutions Engineer. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Senior Analyst, Software Solutions Engineer, plays a critical role and is responsible for upgrading client applications to the latest base versions. This involves a thorough understanding of the current application landscape and the new version's features and improvements. Post-upgrade, the engineer will identify, debug, and resolve any issues that arise, ensuring that the upgraded applications function seamlessly and meet client expectations.
- Analyze client code to identify base product deviations and determine upgrade paths.
- Work closely with various departments, including development, quality assurance, and client support teams.
- Oversee the planning, execution, and delivery of software upgrades.
- Analyze and assess the impact of upgrades based on release notes and code changes.
- Analyze and debug custom and base code to develop effective workarounds or solutions.
- Leverage Duck Creek upgrade tools to generate differential analysis and produce low-impact upgrade paths.
- Operate with a high degree of independence, initiative, and accountability.
- Identify and implement automation opportunities or develop utilities to enhance efficiency.
- Engage with customer counterparts to triage issues and provide technical guidance.
- Primary SME for Duck Creek Billing Configuration with triaging capabilities in Policy/Claims/Party configurations.
- Review, mentor, and share knowledge with team members.
- Proactively communicate issues and risks to the Technical Lead and Project Manager.
- Collaborate cross-functionally to ensure a seamless upgrade process.
- Validate upgraded applications to ensure optimal functionality and stability.
Qualifications
- Bachelor’s degree, or higher educational level, or foreign equivalent, in Computer Science strongly preferred.
- 3+ years related industry experience in system development and implementation.
- Demonstrated proficiency in Analysis, Development, and Triage.
- Demonstrated proficiency and implementation experience in any of the Duck Creek suite of products.
- Demonstrated proficiency in C#/Java, and SQL language.
- Demonstrated proficiency in any IDE.
- Demonstrated proficiency in Insurance domain knowledge.
Requirements
- Knowledge of insurance products a plus.
- Experience/knowledge of P&C Insurance software applications a plus.
- Experience/knowledge of software development life cycle for P&C insurance software a plus.
- Experience with systems integration (Policy, Billing, Claims, DMS, Reinsurance, third-party systems) a plus.
- Good to have knowledge in TFS, GitHub and GIT workflow.
- Effective communication, both verbal and written.
- Ability to work effectively in teams and build positive relationships.
- Can analyze complex situations, identify problems, and generate creative solutions.
- Willingness to accept responsibility for actions and work.
- Can adapt to change, embrace new technologies, and learn quickly.
- Skilled at making informed and timely decisions.
- Successfully handles challenges, setbacks, and pressure.
Other Requirements
- Travel: 0-25%
- Work Authorization: Legally authorized to work in the country of the job location.
What We Stand For
Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background.
- Duck Creek is committed to providing equal opportunity to all employees and applicants.
- We strive to be an example of inclusion, diversity, and equity.
- We believe in leading by example and are proud of the diversity of our team.
- Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.
Similar Remote Jobs
More jobs at LE002 Duck Creek Technologies, LLC
-
Customer Service unspecified USAApr 09, 2025
-
Human Resources $71,100 - $92,000, plus bonuses USAApr 08, 2025
-
Customer Service unspecified USAApr 01, 2025
More Software Development jobs
-
Software Development 115,000.00 - 200,000.00 usd annual, eligible for bonus USAApr 11, 2025
-
Software Development base salary of $110,000-$123,000 USAApr 11, 2025
More jobs in USA
-
Software Development 115,000.00 - 200,000.00 usd annual, eligible for bonus USAApr 11, 2025
-
All others 75,000.00 - 130,000.00 usd annual, eligible for bonus USAApr 11, 2025
-
Data Analysis $90,000 - $125,000 USAApr 11, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 55,058 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Software Development
Software Development
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 20, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Senior Analyst, Customer Success Software Solutions Engineer
Apply for this position
Unlock
55,058
Remote Jobs
