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Software Development
Manager, Platform Engineering
@Tucows Inc.
[Hiring] Manager, Platform Engineering @Tucows Inc.
Apr 04, 2025 - Tucows Inc. is hiring a remote Manager, Platform Engineering. đź’¸ Salary: $137,430 - $152,700 usd for us residents or $123,480 - $137,200 cad for canadian residents. đź“ŤLocation: USA, Canada.
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Role Description
As a Manager, Platform Engineering (Operations), you will lead a specialized engineering team providing direct engineer-to-engineer technical support, consolidating related issues into problem tickets, rapidly resolving immediate problems through scripting, and driving comprehensive bug fixes and small features either independently or in collaboration with peer engineering teams and driving operational improvements.
- Lead a specialized engineering team providing direct technical support through engineer-to-engineer ticket resolution.
- Consolidate related issues into problem tickets; apply immediate resolutions through scripting and implement comprehensive bug fixes.
- Collaborate closely with peer engineering managers on bug resolution, issue prioritization, and intake processes.
- Lead internal engineering projects aimed at improving operational efficiency, architecture design, and tooling.
- Actively engage stakeholders to identify operational improvements and implement effective engineering solutions.
- Provide technical leadership, mentoring team members and fostering an environment of continuous improvement and reliability.
- Oversee and improve engineering support workflows, ensuring efficiency and effectiveness in handling software escalations and platform reliability.
- Lead and mentor a software engineering team, providing guidance and career development opportunities across all levels of experience.
- Act as the first line of engineering support, collaborating closely with incident response teams and specialized engineering groups to resolve platform issues.
- Drive root cause analysis and resolution by identifying recurring issues, leading problem management efforts, and coordinating long-term fixes.
- Partner with engineering teams to implement bug fixes and improvements, ensuring platform stability and operational efficiency.
- Develop and enhance internal tools to improve operational workflows, incident response, and knowledge management, leveraging AI and automation where applicable.
- Monitor key operational metrics, identify trends, and implement process optimizations to enhance team performance and service delivery.
Qualifications
- Proven experience as an Operations and/or Engineering Manager.
- Familiarity with IT Service Management (ITSM) principles and best practices.
- Demonstrated ability to manage escalations, prioritize issues, and coordinate cross-functional problem-solving efforts.
- Excellent leadership, communication, and interpersonal skills.
- Experience with monitoring tools, automation frameworks, and service reliability strategies.
Requirements
- Strong understanding of software development, system operations, and engineering best practices.
- Hands-on background on delivering production-ready applications using modern software development practices.
- Background using programming languages such as Go, Python, or Ruby in production-ready environments.
- Ability to communicate complex technical concepts clearly and effectively to various stakeholders.
- Proficiency in problem analysis, troubleshooting methodologies, and incident management.
- Experience in developing and improving internal tools, leveraging automation to enhance operational workflows.
- Strong documentation skills, capable of producing clear operational procedures and knowledge base content.
- Experience working in a fast-paced environment with a strong ability to prioritize tasks based on urgency and impact.
- Commitment to continuous learning and staying up to date with industry trends and emerging technologies.
Benefits
- The base salary range for this position is $137,430 - $152,700 USD for US residents OR $123,480 - $137,200 CAD for Canadian residents.
- Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications.
- Tucows believes in a total rewards offering that includes fair compensation and generous benefits.
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| đź“Ť | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Software Development
Software Development
|
Salary
đź’¸
$137,430 - $152,700 usd for us residents or $123,480 - $137,200 cad for canadian residents
|
Remote
Location
USA, Canada
|
|
Job Type
unspecified
|
Posted
Apr 04, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
