[Hiring] Lead Engineer @Rackspace
Apr 04, 2025 - Rackspace is hiring a remote Lead Engineer. đź’¸ Salary: unspecified. đź“ŤLocation: UK.
Role Description
As the leading provider of multicloud solutions, Rackspace is seeking a Technical Design Authority to play an integral part in the development of a new UK Sovereign focused business unit. You will be expected to demonstrate a high degree of technical leadership in order to deliver world class technical service for a wide variety of technologies and applications.
In this pivotal, autonomous and varied role, you will have the opportunity to utilise cutting edge technologies and techniques across a broad range of multi cloud platforms with a key focus on Dell Powerflex, VMware and Microsoft Azure as part of the Rackspace UK Sovereign product portfolio.
You will manage complex problems as well as be a proactive and consultative resource to help customers plan for their future growth and the continual adoption of emerging technologies and best practices.
With a strong background in Enterprise grade customer environments, you will help customers manage change, minimise risk, optimise operations and support business growth through pro-active and personable interactions.
You will act as a senior escalation point, orchestrating technical teams and resources to provide seamless support for your customer’s strategy.
The right candidate for the role will be adept at managing senior stakeholders, complex service delivery systems, co-ordinating Rackspace and customer teams around complex business and technical situations, always delivering within established timescales and exceeding customer’s expectations.
To facilitate strong, personable customer relationships, ad hoc travel will be required to customer sites, with occasional international travel.
Key Accountabilities
- Provide a Fanatical Experience™ to Rackspace employees and customers
- Act as a consultative resource for customers to assist them in achieving their business objectives
- Pro-actively seek opportunities to improve customer’s solution architecture and operations
- Pro-actively seek opportunities to solve customer business objectives with the wide and diverse Rackspace product portfolio
- Support Customers and Rackspace Programme and Project Managers in delivering strategic programmes such as Transformation/Modernisation
- Ensure appropriate technical documentation is in place for customer solutions
- Provide strategic and operational guidance that will allow customers to continually optimise their environments to achieve their business goals
- Drive strong customer satisfaction (NPS) through opinionated advice and guidance
- Own issues, and escalations and drive collaboration with other teams to find speedy resolutions
Person Attributes
- Customer obsessed – works vigorously to earn and keep customers trust, and an ability to continually anticipate and meet their needs
- A blend of commercial and operational acumen
- Experience in owning of account planning activities, service improvement or business development activity
- Versatile and able to thrive in a frequently changing customer service environment
- Operates well working with technical and non-technical employees and very comfortable with autonomy
- Experience of influencing and presenting to external customers
- Ability to meet challenging targets within tight deadlines
- Understanding of Service Management best practices frameworks such as ITIL
- Exposure to operational management within a critical environment
- Effective troubleshooting and analytical skills and ability to manage complex and technical projects
- Ability to collaborate with and manage diverse cross functional teams for successful customer outcomes borne out of a “can do” attitude and proactive outlook
- Excellent written and verbal communication skills coupled with the ability to develop rapport and relationships at a variety of (external and internal) customer stakeholder levels
- Strong customer focus, with an ability to continually anticipate and meet their needs
Technical Capabilities (Required)
- Experience in architecting and managing production environments across Physical, Virtualised and Cloud technologies with a focus on Microsoft Azure
- Experience delivering outcomes for UK Sovereign or UK Government customers
- Experience of hosting web applications across a variety of Microsoft products
- Experience of transformation and migrations from traditional VMware Virtualisation to Microsoft Azure
- A good understanding of Microsoft technologies: Windows Server, Active Directory, IIS, SQL
- Experience configuring and troubleshooting high availability solutions, Microsoft Windows and SQL Clustering and load-balanced Web Farms
- A good understanding of Enterprise class Networking, Virtualisation and Storage technologies
- A good understanding of security practices and tooling
Desirable skills
- Industry qualifications from Microsoft, VMware, Cisco highly desirable
- Experience of Windows and SQL Clustering
- Understanding of Linux Kernel or related operating systems highly beneficial
- DevOps methodologies understanding
- Scripting skills in Python, PowerShell or other versatile scripting language is desirable
- Working knowledge of common hosted web and database technologies
- Understanding for agile software development methodologies and languages
- Experience in planning and delivering End of Life upgrade programmes
- Horizontal and vertical scaling knowledge within Private and or Public clouds
- Basic knowledge in monitoring (Graphite, Logstash, Zabbix, Nagios, SCCM, SolarWinds etc.)
- Public Cloud certifications in relevant fields
Similar Remote Jobs
More jobs at Rackspace
-
Project Management unspecified IndiaApr 07, 2025
More Software Development jobs
-
Software Development unspecified GermanyApr 09, 2025
-
Software Development competitive remuneration package Americas, EMEA, AsiaApr 09, 2025
-
Software Development competitive remuneration package Americas, EMEA, AsiaApr 09, 2025
More jobs in UK
-
Software Development unspecified UKApr 09, 2025
-
Writing up to ÂŁ32,000 per year UKApr 09, 2025
Kickstart Your Job Search
Unlock 54,574 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| đź“Ť | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
