Engineer - Managed Services - Backup & Recovery @003 CDW Technologies, LLC

[Hiring] Engineer - Managed Services - Backup & Recovery @003 CDW Technologies, LLC

Mar 15, 2025 - 003 CDW Technologies, LLC is hiring a remote Engineer - Managed Services - Backup & Recovery. 💸 Salary: $64,000 - $106,400 plus annual bonus. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves the development and delivery of Managed Services offerings at CDW. Engineers are responsible for providing top-level technical support services and operational leadership, including:

  • Understanding and delivering Managed Services offerings as outlined in the CDW Service Descriptions and Service Catalog.
  • Providing technical support services and consulting to Managed Services clients.
  • Conducting throughput analysis, problem solving, and infrastructure planning.
  • Articulating problems and solutions clearly to clients via phone, email, and in person.
  • Participating in various client projects to improve/upgrade technology.
  • Creating and executing test plans to meet project requirements.
  • Completing projects/tasks on time according to commitments made to stakeholders and management.
  • Following change control, incident response, and testing processes for modifications.
  • Creating required reports in response to business user needs.
  • Developing, documenting, and maintaining policies and procedures for backup and recovery administration.
  • Anticipating, mitigating, identifying, responding to, and resolving issues with backup jobs and restore requests.
  • Monitoring, analyzing, and predicting trends for backup and recovery performance.
  • Developing routines for end-users to facilitate backup and recovery best practices.
  • Staying informed on backup and recovery laws, trends, and issues.
  • Researching and making recommendations on backup and recovery products and services.
  • Partnering with the Managed Services Continuous Improvement team on pre-sales support activity.
  • Providing technical perspective for proposal generation.
  • Working with project managers on project plans and timelines.
  • Performing scopes of work as detailed in implementation plans.
  • Identifying and communicating potential opportunities for cross-selling to the sales team.
  • Complying with all time compliance and time entry guidelines.
  • Attending training sessions and obtaining industry-related certifications.
  • Being a member of the on-call rotation to provide 24/7 support to critical systems.

Qualifications

  • Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics, or a related field and 2 years of engineering experience, OR 7 years total engineering experience.
  • Experience with at least 2 of the following backup/recovery solutions: Commvault, Symantec NetBackup, EMC DPS (Networker, Avamar, Data Domain), Cohesity, Rubrik, Veritas NetBackup, TSM, Veeam.
  • Experience with Operating System technologies such as Windows, Linux/Unix.
  • Experience supporting database/application level backups and restores (SQL, Oracle, Postgres).
  • Experience documenting and maintaining configuration and process information.

Requirements

  • Capable of resolving critical issues in a time-sensitive manner.
  • Ability to establish customer trust and confidence in the CDW Managed Services.
  • History of balancing multiple priorities simultaneously.
  • Critical attention to detail and solid creative problem-solving skills.
  • Strong organizational, analytical, and problem-solving skills.
  • Customer service focused with a high level of professionalism.
  • Strong communication and documentation skills.
  • Excellence in verbal and written communication skills.
  • Ability to prioritize work and handle multiple tasks simultaneously.
  • Must be approachable, teachable, and a team player.
  • Good time management skills and ability to meet rigid and urgent assignment schedules.
  • Ability to understand, remember, and apply oral and/or written instructions.
  • Ability to travel as needed.
  • Hands-on experience in a large Data Center environment is a plus.
  • ITIL Foundations Certification is a plus.

Benefits

  • Pay range: $64,000 - $106,400 depending on experience and skill set.
  • Annual bonus target of 10% subject to terms and conditions of the plan.
  • Benefits overview available at: https://cdw.benefit-info.com/

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Engineer - Managed Services - Backup & Recovery @003 CDW Technologies, LLC
Software Development
Salary 💸 $64,000 - $106,400 plus annual bonus
Remote Location
USA
Job Type full-time
Posted Mar 15, 2025
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📍 Be aware of the location restriction for this remote position: USA
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