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Software Development
Engineer - Managed Services - Backup & Recovery
@003 CDW Technologies, LLC
[Hiring] Engineer - Managed Services - Backup & Recovery @003 CDW Technologies, LLC
Mar 15, 2025 - 003 CDW Technologies, LLC is hiring a remote Engineer - Managed Services - Backup & Recovery. 💸 Salary: $64,000 - $106,400 plus annual bonus. 📍Location: USA.
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Role Description
This role involves the development and delivery of Managed Services offerings at CDW. Engineers are responsible for providing top-level technical support services and operational leadership, including:
- Understanding and delivering Managed Services offerings as outlined in the CDW Service Descriptions and Service Catalog.
- Providing technical support services and consulting to Managed Services clients.
- Conducting throughput analysis, problem solving, and infrastructure planning.
- Articulating problems and solutions clearly to clients via phone, email, and in person.
- Participating in various client projects to improve/upgrade technology.
- Creating and executing test plans to meet project requirements.
- Completing projects/tasks on time according to commitments made to stakeholders and management.
- Following change control, incident response, and testing processes for modifications.
- Creating required reports in response to business user needs.
- Developing, documenting, and maintaining policies and procedures for backup and recovery administration.
- Anticipating, mitigating, identifying, responding to, and resolving issues with backup jobs and restore requests.
- Monitoring, analyzing, and predicting trends for backup and recovery performance.
- Developing routines for end-users to facilitate backup and recovery best practices.
- Staying informed on backup and recovery laws, trends, and issues.
- Researching and making recommendations on backup and recovery products and services.
- Partnering with the Managed Services Continuous Improvement team on pre-sales support activity.
- Providing technical perspective for proposal generation.
- Working with project managers on project plans and timelines.
- Performing scopes of work as detailed in implementation plans.
- Identifying and communicating potential opportunities for cross-selling to the sales team.
- Complying with all time compliance and time entry guidelines.
- Attending training sessions and obtaining industry-related certifications.
- Being a member of the on-call rotation to provide 24/7 support to critical systems.
Qualifications
- Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics, or a related field and 2 years of engineering experience, OR 7 years total engineering experience.
- Experience with at least 2 of the following backup/recovery solutions: Commvault, Symantec NetBackup, EMC DPS (Networker, Avamar, Data Domain), Cohesity, Rubrik, Veritas NetBackup, TSM, Veeam.
- Experience with Operating System technologies such as Windows, Linux/Unix.
- Experience supporting database/application level backups and restores (SQL, Oracle, Postgres).
- Experience documenting and maintaining configuration and process information.
Requirements
- Capable of resolving critical issues in a time-sensitive manner.
- Ability to establish customer trust and confidence in the CDW Managed Services.
- History of balancing multiple priorities simultaneously.
- Critical attention to detail and solid creative problem-solving skills.
- Strong organizational, analytical, and problem-solving skills.
- Customer service focused with a high level of professionalism.
- Strong communication and documentation skills.
- Excellence in verbal and written communication skills.
- Ability to prioritize work and handle multiple tasks simultaneously.
- Must be approachable, teachable, and a team player.
- Good time management skills and ability to meet rigid and urgent assignment schedules.
- Ability to understand, remember, and apply oral and/or written instructions.
- Ability to travel as needed.
- Hands-on experience in a large Data Center environment is a plus.
- ITIL Foundations Certification is a plus.
Benefits
- Pay range: $64,000 - $106,400 depending on experience and skill set.
- Annual bonus target of 10% subject to terms and conditions of the plan.
- Benefits overview available at: https://cdw.benefit-info.com/
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Software Development
Software Development
|
Salary
💸
$64,000 - $106,400 plus annual bonus
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 15, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
