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Software Development
Customer Solutions Architect
@Jobleads-US
[Hiring] Customer Solutions Architect @Jobleads-US
Apr 24, 2025 - Jobleads-US is hiring a remote Customer Solutions Architect. đź’¸ Salary: $204,900 - $233,800. đź“ŤLocation: USA.
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Role Description
The Capital One Software team is seeking a customer-centric, energetic, and highly-motivated individual to join our team. You are entrepreneurial by nature, completely comfortable working with diverse cross-functional teams, and talented at helping customers align technical and business outcomes. We look for people who obsess over removing friction from the overall customer experience and thrive in an entrepreneurial environment driven by bold ideas, collaboration and creativity.
- Partner with technically skilled customers, internal Product and Engineering teams, and other cross-functional verticals.
- Be technically capable and credible while shaping customer and solutions-focused skills of your team.
- Help customers align technical and business outcomes and eliminate ambiguity in a growing software business.
- Identify customer pain points and desired outcomes and translate them into Capital One Software solutions.
- Implement internal and external solutions at scale with little to no managerial oversight.
Key Areas of Focus for Customer Solutions Architects
- Trusted Advisor: Front line for customer’s tech, product, and cyber needs.
- Customer Ambassador: Represent the voice of the customer in internal discussions.
- Demonstrate Value: Identify the best solutions that bring value to customers.
- Thought Leadership: Build and share thought leadership based on research and experiences.
- Subject Matter Experts: Gain deep understanding of products and technology domains.
- Pre-Sales & Post-Sales: Serve customers in both pre-sales and post-sales stages.
- Solution Oriented: Find solutions to address every customer problem and need.
- Channel Partnership: Collaborate with Partner Sales Engineers and Partner Sellers.
Key Responsibilities for This Role
- Cultivates trust and builds relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
- Effectively advocates and represents the voice of customers to influence organizational objectives.
- Manages relevant customer activity, identifies risk and growth opportunities.
- Builds and manages key processes including product fit and tech fit discoveries.
- Serves as a knowledge resource and escalation point for coworkers and customers.
- Autonomously works through complex situations and ambiguous environments.
- Leads cross-functionally to achieve organizational objectives.
- Leads high customer satisfaction through the use of data and proactive solutions.
- Productively challenges the status quo with clarity.
- Conducts periodic check-ins with customers to ensure product fit.
- Develops and maintains technical support procedures and policies.
- Builds credibility and trust within the team and with business customers.
- Drives architecture/design reviews for customers focused on business requirements.
- Analyzes, defines and documents requirements for data, workflow, and systems.
- Stays current with new technology options and products.
Qualifications
- Bachelor’s degree or military experience
- At least 7 years of experience in a customer-facing role in an organization or entrepreneurial context.
- At least 5 years of experience with cloud services (AWS, GCP, Azure), or data clouds (Snowflake, Databricks), and data manipulation languages (SQL).
- At least 4 years of experience working with cross-functional teams.
- At least 3 years of experience with design, implementation, or consulting experience of distributed applications.
Preferred Qualifications
- Master’s Degree in Computer Science, Engineering, or Information Technology.
- High level of comfort communicating effectively across internal and external organizations.
- Experience in technical consulting and/or architecture engagements with large-scale customers or enterprises.
- 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale.
- 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts.
Salary Information
- Remote (Regardless of Location): $204,900 - $233,800 for Sr. Manager, Solutions Architecture
- McLean, VA: $225,400 - $257,200 for Sr. Manager, Solutions Architecture
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Software Development
Software Development
|
Salary
đź’¸
$204,900 - $233,800
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 24, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
