[Hiring] Zone Manager Parts and Service @General Motors

Role Description

This is a field-based position that requires up to 50% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the territory or be willing to relocate to Sacramento, CA or a surrounding area approved by leadership within 60 days of the start date.

Lead and develop a high-performing team supporting GM’s dealer network in driving parts revenue, customer-pay repair orders, customer retention, tools and equipment utilization, technician training, and warranty administration. You will also play a critical role in identifying product quality concerns and enhancing customer satisfaction for our premium brand.

What You'll Do

• Lead, coach, and develop a team of Sales and Service Professionals to execute strategic initiatives, achieve performance goals, and exemplify GM’s core values and Cadillac’s premium brand standards.
• Model GM’s core beliefs and establish team norms that foster productivity, inclusivity, and respect for individuality and diversity.
• Build a customer-centric culture focused on empowerment, accountability, and results while driving continuous improvement and change management.
• Take full ownership of Zone revenue, customer retention, and overall customer experience.
• Stay current on developments within GM and the broader automotive industry; proactively assess and adapt processes, systems, and tools as needed.
• Analyze dealer marketing and merchandising strategies; provide actionable recommendations to increase service lane traffic and profitability.
• Oversee execution of business plans and implement countermeasures to address challenges and promote innovation.
• Monitor and achieve key performance indicators (KPIs), including:
  • Sales Reporting Tool (SRT)
  • Net Promoter Score (NPS)
  • Customer Retention
  • Service Training Standards (STS) compliance
  • EV Training & Compliance
  • Workplace of Choice
  • Engagement
  • Direct Leaders Index
  • Participation
• Demonstrate deep understanding of Service & Parts Operations, including:
  • Automotive Parts and Service Systems
  • Dealer Operating Reports & Fixed Ops Analysis Tools
  • Profit department structures and interdependencies
  • Consultative selling techniques

Qualifications

• Bachelor’s Degree or equivalent professional experience.
• 7+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth.
• 3+ years of experience leading, coaching, and developing a team preferred.
• Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management.
• Ability to travel up to 50%.
• Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.

Requirements

• Excellent oral and written communication skills, with the ability to inform and persuade effectively.
• Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience.
• Effectively inspires & motivates others to achieve high performance.
• Successfully builds and maintains strong internal/external relationships.
• Successfully drives for results & drives change management.
• Effectively demonstrates informative and persuasive communication skills.
• Effectively works autonomously with strong time management & prioritization skills.
• Effective with timely problem solving.
• Consistently demonstrates innovation and creativity.
• Consistently demonstrates initiative & adaptability.
• Strong customer orientation.

Compensation

• The salary range for this role is $149,500-199,800. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits

• GM offers a variety of health and wellbeing benefit programs. Benefit options include:
  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Flexible Spending Accounts
  • Retirement savings plan
  • Sickness and accident benefits
  • Life insurance
  • Paid vacation & holidays
  • Tuition assistance programs
  • Employee assistance program
  • GM vehicle discounts
  • And more.