[Hiring] VP, Sales & Customer Experience - DEWALT Construction Technology @Stanley Black & Decker, Inc.

Role Description

The VP, Sales & Customer Experience - DEWALT Construction Technology is a senior executive responsible for driving revenue growth, market expansion, and strategic partnerships across the construction technology portfolio. This leader will oversee all sales, customer experience, and business development functions, ensuring alignment with organizational goals and fostering a culture of innovation, collaboration, and high performance.

This position can be based remotely, with travel as required.

Primary Accountabilities

• Strategic Leadership & Vision:
  • Develop and execute the overall sales and business development strategy for the Construction Technology division, including SaaS, hardware, and robotics solutions.
  • Lead, mentor, and develop a high-performing team of directors and their respective teams, fostering a culture of accountability, innovation, and continuous improvement.
  • Set clear performance goals, KPIs, and expectations for all direct reports and their teams.
  • Serve as a key member of the executive leadership team, contributing to company-wide strategy and decision-making.
• Revenue Growth & Market Expansion:
  • Own and deliver on ambitious revenue, growth, and profitability targets across all product lines and customer segments.
  • Identify and prioritize new business opportunities, including untapped markets, strategic partnerships, and emerging technologies.
  • Oversee the development and execution of commercialization strategies for new products, including robotics and IoT solutions.
  • Develop and evolve comprehensive sales strategies to deliver growth through the co-commercialization of technology and DEWALT hardware.
  • Drive customer acquisition, retention, upsell, and cross-sell initiatives in collaboration with Sales and Customer Experience teams.
• Customer Experience & Success:
  • Champion a customer-centric culture, ensuring world-class support, onboarding, and ongoing value realization for all clients.
  • Oversee the Director of Customer Experience to ensure seamless customer journeys, high satisfaction, and strong retention metrics.
  • Leverage customer insights and market feedback to inform product development and service enhancements.
• Cross-Functional Collaboration:
  • Collaborate with Product, Engineering, Marketing, and Operations to align business development and sales strategies with product roadmaps and market needs.
  • Ensure effective communication and alignment across all teams to deliver integrated solutions and maximize customer value.
• Business Development & Partnerships:
  • Build and maintain strong and honest relationships with customers and industry partners.
  • Lead the identification, negotiation, and management of strategic partnerships, alliances, and high-value contracts.
  • Represent the company at industry events, conferences, and with key stakeholders to enhance brand presence and thought leadership.
• Operational Excellence:
  • Ensure the implementation of best practices in sales operations, account management, and customer success.
  • Oversee accurate forecasting, pipeline management, and reporting for all business development and sales activities.
  • Drive the adoption of technology and analytics tools to optimize performance and decision-making.

Qualifications

• Bachelor’s degree in Business, Engineering, Marketing, or related field (Master’s or MBA preferred).
• 10+ years of progressive experience in sales, business development, or customer success within technology-driven industries (construction technology, SaaS, robotics, or related fields).
• Familiarity with MSUITE or similar platforms is strongly preferred.
• Experience in commercial construction industry, pre-fabrication and familiarity with the procurement of tools, anchors and accessories a plus.
• 5+ years of senior leadership experience managing multi-disciplinary teams and director-level reports in high-growth, innovative environments.
• Proven track record of achieving and exceeding revenue and growth targets.
• Strong strategic thinking, analytical, and problem-solving skills with a demonstrated ability to manage complex escalations and negotiate high-value contracts.
• Exceptional leadership, communication, and relationship-building abilities.
• Experience with commercialization of new technologies and go-to-market strategies.
• Experience with enterprise sales, account-based marketing, and customer success best practices.
• Willingness to travel as required (up to 30%).

Benefits

• Competitive salary and a great benefits plan, including medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.
• Access to a wealth of learning resources, including our digital learning portal.
• Experience a diverse and inclusive culture with mutual respect and appreciation.
• Opportunities for volunteerism and sustainable business practices.