[Hiring] VP, Partnership Success @Ensemble Health Partners

Role Description

The Vice President, Partnership Success serves as a senior executive leader accountable for enterprise-level client partnerships, operational performance, and executive stewardship across a portfolio of complex healthcare clients. This role requires a strong, credible presence with C-suite client executives and internal senior leaders, the ability to translate strategic priorities into sustained results, and disciplined ownership of escalation management, governance, and communication standards.

Location: United States (remote/work-from-home)

Travel: Approximately 75% nationwide — this role requires frequent, sustained on-site presence with clients across the country as a core expectation of the position.

Key Responsibilities:

• Enterprise Client Partnership & Executive Leadership
  • Serve as the executive relationship owner for assigned enterprise clients, establishing trust and strategic alignment with CFOs, COOs, CEOs, and other senior stakeholders.
  • Act as the primary escalation leader for complex client issues, ensuring clear accountability, timely resolution, and proactive communication.
  • Partner closely with internal executive leadership to align client priorities with enterprise objectives, capacity planning, and delivery expectations.
  • Represent Ensemble with confidence and credibility in high-stakes client forums, executive steering committees, and executive-level discussions.
• Governance, Strategy & Performance Oversight
  • Own and lead enterprise governance cadence (e.g., MORs, executive updates, strategic reviews), ensuring consistency, rigor, and executive-ready communication.
  • Translate client and portfolio insights into actionable strategies that drive performance improvement, retention, and long-term partnership value.
  • Ensure disciplined execution of Partnership Success standards across all assigned clients, including documentation, escalation pathways, and performance reporting.
  • Collaborate cross-functionally with Operations, Finance, Technology, and Growth to remove systemic barriers and enable scalable service delivery.
• On-Site Executive Presence & Travel Discipline
  • Maintain a strong, visible executive presence with clients through frequent nationwide travel aligned to portfolio risk, opportunity, and strategic importance.
  • Lead high-impact on-site client engagements, including executive roundings, governance meetings, performance reviews, and remediation planning.
  • Provide timely internal reporting following client visits, summarizing objectives, outcomes, risks, and required follow-up actions.
  • Model disciplined travel planning and expense stewardship in alignment with Partnership Success and enterprise guidelines.
• People Leadership & Culture (“How We Work”)
  • Lead, coach, and develop AVPs and senior leaders, building a strong executive bench and succession pipeline.
  • Model and reinforce the Ensemble Difference values consistently—especially in high-pressure or escalated environments.
  • Establish clarity on expectations, accountability, and execution standards aligned to Ensemble’s “what + how” performance philosophy.
  • Foster a culture of ownership, collaboration, and continuous improvement across the Partnership Success organization.

What Success Looks Like (First 6–12 Months):

• Strong, trusted executive partnerships with clear alignment between client priorities and Ensemble leadership.
• Effective management of escalations with proactive communication and disciplined follow-through.
• Consistent, high-quality governance rhythms and executive-level reporting across the client portfolio.
• Visible, impactful on-site leadership presence supported by structured visit planning and post-visit insights.
• A high-performing leadership team aligned to Ensemble Difference behaviors and expectations.

Qualifications

• Extensive experience leading enterprise-level client partnerships and/or complex revenue cycle operations in a healthcare environment.
• Demonstrated executive presence with the ability to influence C-suite stakeholders and internal senior leaders.
• Proven success managing escalations, governance, and performance across multi-client or multi-site portfolios.
• Comfort operating in a high-travel executive role (~75% nationwide).

Requirements

• Prior experience partnering directly with CFOs and executive finance leaders on revenue cycle strategy and outcomes.
• Experience leading senior leaders and building scalable operating models.
• Strong background in structured governance, performance management, and executive communication.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Investment in your professional development, including earning a professional certification relevant to your field and tuition reimbursement.
• Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.