[Hiring] Virtual Payment Advisor - Merchant Services Business Banking Sales @PNC

Role Description

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

The ideal candidate will have a proven track record in Merchant Services and Treasury Management sales.

As a Virtual Payment Advisor (VPA), you’ll be part of a team of self-motivated, high achieving sales professionals. You will:

• Prospect and discuss Merchant Service and Treasury Management products with small businesses up to 2MM in annual revenue.
• Work closely with branch managers and staff in assigned territories.
• Be on and off camera throughout the day.
• Work on the queue line taking calls and selling MS and TM products through to activation.

Bilingual Spanish preferred but not required. Must be flexible with scheduling to cover other time zones. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Positions payment solutions inclusive of card processing and cash management solutions.
• Responsible for acquisition and growth of new and/or existing clients through direct marketing and branch distribution network.
• Acquires, expands and retains client relationships by presenting a full range of PNC solutions focused on clients' payments needs during each customer interaction.
• Provides recommendations and insights that support engagement, loyalty and financial well-being through each interaction.
• Identifies and implements innovative solutions relevant to the clients' processing and cash management needs to support long-term growth and retention.
• Builds an effective internal network within the branch distribution enterprise in order to actively acquire new clients along with expanding existing clients.
• Demonstrates effective conversation to support the CARES model and educate clients based on their expectations.
• Effectively executes on contact management strategy by utilizing available tools and resources.
• Regularly meets with internal business partners to communicate and review pipeline management and accountability to the results of the business.
• Develops a full understanding of the complex payments landscape in order to engage effectively with the client and internal partners, while focusing on risk exposure based on industry modeling.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk: Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

• Client Outreach
• Content Development
• Credit Products
• Customer Engagement
• Customer Loyalty
• Customer Solutions
• Identifying Sales Opportunities
• Merchant Services
• Sales
• Small Businesses
• Treasury Management

• Addressing Customer Needs
• Business Acumen
• Client Relationship Management
• Customer Experience Management
• Decision Making and Critical Thinking
• Effective Communications
• Interpersonal Relationships
• Knowledge Of Customers
• Selling
• Tech Savvy
• Understanding Customer Needs

Requirements

• Roles at this level typically require a university/college degree with < 1 year of professional experience and/or successful completion of a formal development program.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

• Education: Associates
• Certifications: No Required Certification(s)
• Licenses: No Required License(s)

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives

• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level and years of service

Application Window

Generally, this opening is expected to be posted for two business days from 04/28/2026, although it may be longer with business discretion.