[Hiring] Virtual Medical Representative @AstraZeneca

Role Description

The Virtual Medical Representative is responsible for engaging Healthcare Professionals (HCPs) through approved digital and remote channels to deliver high-quality scientific and promotional interactions that support customer engagement, business objectives, and improved patient outcomes. The role acts as a digital-first customer engagement partner, using virtual detailing, approved email, remote meetings, webinars, and CRM-based follow-up to build meaningful customer relationships, expand reach, and improve the customer experience.

Key Responsibilities

• Customer Engagement
  • Deliver compliant and impactful virtual interactions with HCPs through approved digital channels.
  • Conduct remote detailing sessions using platforms such as Veeva Engage, Microsoft Teams, Zoom, approved email, and other company-approved tools.
  • Build trusted relationships with customers through consistent, value-driven engagement.
  • Adapt communication style and channel mix based on customer needs, preferences, and digital affinity.
• Scientific and Promotional Excellence
  • Communicate product, disease area, and scientific information clearly and accurately to HCPs.
  • Tailor discussions to customer needs while maintaining compliance with local regulations and company policies.
  • Maintain strong understanding of product knowledge, clinical evidence, market dynamics, and competitor activity.
• Omnichannel Execution
  • Execute coordinated omnichannel engagement plans in partnership with Sales, Marketing, Medical, and Digital teams.
  • Support customer journeys through virtual calls, approved follow-up communications, webinars, and digital content.
  • Use customer insights and engagement data to improve the quality and relevance of future interactions.
• Business Performance
  • Achieve agreed engagement, activity, and business objectives.
  • Maintain accurate records of customer interactions within approved CRM systems.
  • Share customer feedback, market intelligence, and engagement learnings with relevant internal teams.
• Collaboration
  • Partner with field sales teams, marketing, medical affairs, and digital marketing to provide a seamless customer experience.
  • Contribute to best-practice sharing and continuous improvement of virtual engagement approaches.
  • Support adoption of new digital capabilities and customer engagement models.

Success Measures

• Quality and effectiveness of virtual customer interactions.
• Customer reach and digital engagement levels.
• Execution of agreed omnichannel plans and campaign activities.
• CRM documentation quality and compliance with approved processes.
• Customer experience indicators and feedback.
• Contribution to brand, portfolio, and business objectives.

Qualifications

• Required
  • Bachelor degree in Pharmacy, Medicine, Veterinary Medicine, Science, or a related healthcare field.
  • Strong communication and presentation skills.
  • Ability to build relationships and influence through virtual channels.
  • High digital literacy and comfort using CRM, collaboration, and digital engagement platforms.
  • Self-motivated, well organized, and able to manage customer engagement remotely.
  • Strong understanding of compliance requirements in pharmaceutical promotion.
• Preferred
  • Experience in pharmaceutical sales, medical promotion, inside sales, customer engagement, or digital marketing.
  • Experience using Veeva CRM, Veeva Engage, Salesforce, Microsoft Teams, Zoom, or similar platforms.
  • Familiarity with omnichannel customer engagement strategies.

Key Competencies

• Customer Centricity
• Digital Engagement Excellence
• Scientific Knowledge
• Virtual Communication
• Relationship Building
• Business Acumen
• Data-Driven Decision Making
• Collaboration and Teamwork
• Adaptability and Innovation

Date Posted

20-Sep-2026

Closing Date

26-Sep-2026