Role Description
The Vice President of Business Development VPCS is a strategic lead role responsible for driving the company's profitable revenue growth through consultative solution selling, resulting in a gain in market share. This individual will hunt for new business and engage directly with clients’ multi-level stakeholders to understand their business needs and then sell “custom fit” solutions of high financial value that address their requirements. The VPCS will play a crucial role in leading our company growth by ensuring we solve high financial value problems for clients and enhancing client relationships, so they become our avid advocates – all resulting in meeting or exceeding our revenue and profit targets.
This position operates as a crucial individual contributor to business growth as a member of the Business Development team, fostering close working relationships with clients and internal/external stakeholders to ensure success. The VPBD will be responsible for modeling company values and promoting the company culture.
Key Result Areas
-
Hunting / Consultative Selling
-
Compete to win constantly and consistently
-
Identify and target potential clients through research, networking, and outreach activities
-
Develop and maintain a robust pipeline of qualified leads
-
Use various channels, including cold calling, email campaigns, social media, and industry events, to generate new business opportunities. Marketing will provide support
-
Effectively utilize “pitch” scripts to consistently increase sales conversion rates
-
Conduct thorough needs assessments to understand the client’s business challenges, processes, and outsourcing requirements. Provide “custom fit” solutions
-
Prepare and deliver compelling sales presentations with financials, proposals, value propositions, and contracts
-
Stay informed, with support from Marketing, about industry trends, competitive landscape, and emerging technologies to continuously refine the sales approach
-
Represent the company at industry events, conferences, and client meetings to promote solutions offerings
-
Set the example of a Professional Sales Leader, demonstrating a high “bias for action,” success in “hunting” for and closing sales. Champion the company’s guiding principles and values
-
Negotiation and Closing
-
Lead negotiations with prospective clients to finalize contracts and agreements
-
Collaborate with Pricing, Legal, and other teams to facilitate deal wins
-
Understand contractual terms and requirements as well as commercial terms to ensure profitability
-
Address any objections or concerns raised by clients during the sales process
-
Close deals promptly while ensuring that all terms are mutually beneficial
-
Client Engagement and Account Growth
-
Build and maintain strong relationships with key decision-makers and stakeholders at prospective client organizations
-
Conduct ongoing research of the client’s business and stay abreast with changes in their space. Maintain a Key Account Plan (KAP) for each client
-
Act as the primary point of contact for clients during the sales process, ensuring a smooth and positive experience
-
Coordinate innovation sessions/events with clients including, but not limited to, Joint Solving, Product Knowledge training, public relations events, and consumer-facing activities
-
Continuously engage to identify opportunities for upselling or expanding services. Coordinate Monthly and Quarterly business reviews. Support Client Satisfaction Surveys and related improvements
-
Cross-Functional Collaboration and Innovation
-
Work closely with the internal teams to develop customized solutions that deliver measurable value to clients
-
Partner with marketing, product development, and customer success teams to align sales strategies with product offerings and customer experiences
-
Provide feedback to product teams based on customer insights and market trends to inform future product development
-
Collaborate with Solutions Engineering, Finance, Operations, Technology, and other internal groups to ensure teams have the necessary resources and support to achieve goals on time as promised to clients
-
CRM Management
-
Fully utilize CRM system to help maximize personal sales and support the overall Pro Sales team’s results
-
Provide ongoing updates through CRM, including revenue and profitability (Contribution Margin) projections for new and existing Clients in assigned portfolios
-
Drive and track opportunity pipeline growth and measure sales effectiveness and conversion rates
Qualifications
-
Degree in Business, Marketing, Technology, or a related field considered a plus
-
Minimum of 5 years of experience in business development using consultative solutions sales within the Fulfillment and BPO industries
-
A “Closer” able to develop relationships with C-Level, VP, and the key CX executives and teams to close new sales, grow share of wallet in existing partnerships, and successfully solicit referral business from your network
-
Proven track record in selling complex solutions (multi-buyer/multi-step) at the executive level in medium to large sectors, as well as Fortune 500 organizations
-
Successful at closing transactions over $5M
-
Deep understanding of the technology industry, end to end to include a strong knowledge of financial modeling in a technology environment
-
Demonstrated expert-level skills using Microsoft PowerPoint for Value Proposition and Excel for Financials
-
Excellent communication, negotiation, and presentation skills
-
Strong analytical and strategic thinking skills, with intense attention to detail
-
Have successfully worked in a fast-paced, dynamic environment, possessing a “start-up” mentality, with a high bias for action, agility, and an ability to work independently toward the common goal
-
Willing and able to travel as needed to meet clients, and partners and attend industry events