[Hiring] Vendor Development Representative @BILL

Role Description

Join BILL as a Vendor Development Representative on our Supplier Network team and help accelerate the shift from legacy payment methods to modern digital payment experiences. In this role, you will own a quota to convert suppliers from check and ACH payments to virtual card payments, enable suppliers, and drive overall payment volume.

• Contact suppliers through outbound calls and email to validate payment acceptance, confirm payment preferences, and capture setup details including acceptance method, limits, remittance requirements, and delivery instructions.
• Educate suppliers on the operational and financial benefits of digital payment methods, including Virtual Card, and guide them through the transition from check and ACH.
• Maintain complete, accurate Salesforce records for every supplier interaction so downstream payment operations teams can execute payments without rework or delay.
• Use structured playbooks and call scripts as the foundation for supplier conversations while applying independent judgment to handle objections, exceptions, and escalations.
• Meet or exceed monthly activity and conversion targets, including outbound call volume, email follow-up, and total payment volume won and settled.
• Partner closely with operations, payment onboarding, retention, and product support teams to ensure smooth supplier handoffs and resolve issues quickly.
• Surface friction points in the supplier onboarding and payment setup journey and bring specific, actionable observations to internal stakeholders.

Qualifications

• 1-2 years of experience in outbound sales, supplier or vendor outreach, inside sales, or payment operations support in a B2B environment or equivalent.
• A demonstrated track record of working against volume and quality metrics simultaneously, including calls, conversions, and documentation accuracy.
• Hands-on experience with Salesforce or a comparable CRM, specifically data entry, record hygiene, and activity logging.
• Strong verbal and written communication skills with the ability to explain payment and financial concepts clearly to non-technical business contacts.
• Comfort navigating multiple tools simultaneously, including dialer platforms, CRM systems, and internal workflow tools.

Requirements

• Familiarity with supplier onboarding, remittance requirements, or payment delivery logistics.
• Exposure to payment volume or TPV-based performance measurement.
• Background in payments, fintech, or financial services.

Benefits

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP).
• HSA & FSA accounts.
• Life Insurance, Long & Short-term disability coverage.
• Employee Assistance Program (EAP).
• 11+ Observed holidays and wellness days and flexible time off.
• Employee Stock Purchase Program with employee discounts.
• Wellness & Fitness initiatives.
• Employee recognition and referral programs.
• And much more.