[Hiring] Used Vehicle Sales Performance Manager @AutoNation

Role Description

The Sales Performance & Operations Manager is a hands-on driver of sales excellence in underperforming used-vehicle-only stores across the group while identifying and capturing funnel opportunities. This role involves:

• Embedding in underperforming stores to diagnose root causes and build effective, sustainable action plans that grow Used Vehicle Volume, Gross Profit, and PVR.
• Working one-on-one with Sales Managers to coach, train, and execute sales processes, developing them as stronger leaders, managers, and coaches.
• Analyzing traffic funnel metrics across the group to identify and capture conversion opportunities from lead to appointment to show to sale.
• Driving purchase conversion of consumers looking to sell their vehicle, ensuring call-center-generated appointments handed off to the stores are finalized into completed purchases that fuel used vehicle volume.
• Teaching dealership teams how to implement new processes that connect centralized and digital customer interactions—phone, eCommerce, BDC, and WBYC—to the in-store experience.
• Partnering with eCommerce teams to maximize results through proper staffing, management, and process execution.
• Leveraging CRM, reporting dashboards, and dealership technology to surface insights and drive adoption of digital retailing tools.
• Rolling out and scaling new sales processes and initiatives, establishing best practices across the group.
• Conducting in-store visits and market meetings to share results, workshop opportunities, and develop best practices.
• Providing feedback to leadership on store performance, opportunities for improvement, and concerns.
• Moderate travel required (50%).

Qualifications

• 7 years of automotive retail experience.
• 3 years of automotive sales management experience; General Manager or desk management experience preferred.
• Strong analytical skills with demonstrated comfort using CRM, reporting dashboards, and dealership technology.
• Proven coaching, organizational, communication, and presentation skills.

Requirements

• Used-vehicle retail operations experience.
• Experience with digital retailing, BDC, or centralized customer-contact operations.
• Readiness and aspiration to progress into a General Manager role.

Benefits

• Competitive compensation and 401k matching.
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
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