[Hiring] Transplant Account Manager @CareDx

Role Description

The Transplant Account Manager (TAM) is responsible for driving adoption and volume growth of the CareDx transplant diagnostics portfolio. Focusing primarily on transplant center and community nephrology account customers, the TAM will coordinate and collaborate with the Solutions Account Manager (SAM), Clinical Liaisons, and Medical Science Liaisons (MSL) to develop and execute account level growth strategies. Successful TAMs are collaborative, agile problem solvers with strategic account management and sales experience, possessing strong communication skills and clinical aptitude, taking a patient centric approach to delivering results. The TAM role reports directly to the Regional Director (RD).

Essential Duties & Responsibilities

• Strategic Account Management:
  • Develop a deep understanding of account’s needs, objectives, and challenges.
  • Identify new business opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions or services.
• Strategic Planning and Executing Account Plans:
  • Develop and execute strategic plans to drive business growth and achieve sales targets.
  • Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint and achieve commercial goals.
• Product Knowledge and Clinical & Technical Proficiency:
  • Possess an understanding of therapeutic area, scientific concepts, testing platforms, mechanisms and processes; as well as supportive key clinical studies.
• Building Strong Customer Relationships:
  • Identify key customer stakeholders and influencers, establishing strong relationships and partnerships.
  • Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction.
• Managing the Sales Pipeline:
  • Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and regional levels.
  • Prepare regular performance reports for regional leadership, providing insights into strategy effectiveness, ROI, and key other performance indicators.
• Collaborating with Internal Teams:
  • Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs.

Qualifications

• Bachelor’s degree required, advance degree (e.g., MBA) preferred.
• Minimum of 10 years sales or strategic account management experience in the healthcare industry.
• Experience selling into hospitals, hospital/health systems, and/or enterprise-level accounts.
• Track record of developing effective account strategies that maximize business outcomes.
• Strong written and oral communication & organizational skills.
• Must be willing to travel 50-75% or greater, including frequent day trips and overnight travel.
• Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools.

Key Characteristics

• Results Driven
• Strategic Thinking
• Patient Focus
• Problem Solving
• Strong Communication Skills
• Persistence
• Self-Awareness & Adaptability

Benefits

• Competitive base salary and incentive compensation.
• Health and welfare benefits, including a gym reimbursement program.
• 401(k) savings plan match.
• Employee Stock Purchase Plan.
• Pre-tax commuter benefits.
• And more!

Additional Details

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.

By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx.

***We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.***

This is an anticipated base salary range plus incentive variable compensation in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.

Remote: US Only roles

$230,000 - $260,000 USD