[Hiring] Territory Account Specialist @Solenis

Role Description

The Territory Account Specialist (TAS) - (Dedicated Customer) manages Diversey’s businesses within their assigned territory for a specific customer. The TAS will survey, install, maintain and/or repair chemical dispensing platforms at customer sites. This individual will be responsible for delivering the value proposition and meeting contracted service level agreements for primarily Retail, kitchen, and housekeeping applications. The TAS must build and maintain strong relationships with customers. This position uses emerging electronic technology for communication, reporting, and auditing. This is a remote position.

Responsibilities

• Ensure customers have an outstanding experience with the Diversey cleaning and sanitation program.
• Establish excellent relationships at all customer organization levels (end users/supervisors/managers).
• Ensure an environment of total security by full adherence to policies, procedures, and better working practices raised by the EHS department.
• Install equipment following Standard Operating Procedures.
• Conduct routine visits. Diagnose and resolve technical problems and/or conditions.
• Train customers on safe equipment use, Safety Data Sheets, cleaning procedures, and product information.
• Check inventory, to ensure customers have the minimum amount of supplies needed on-site, purchasing orders, and program compliance.
• Serve as the voice of the customer – recap areas of focus, follow up regarding issues, and capture customer satisfaction.
• Manage adequate inventory levels in company vehicle and storage units.
• Execute administrative duties – complete timesheet daily, follow up on equipment/parts purchasing orders, document consumption of equipment/parts at customer sites for cost allocation purposes, and review the weekly customer visit plan with your manager.
• Complete paid annual training program and mandatory safety training.
• Attend all Customer Food Safety Trainings.
• Complete all Service Level Agreements for Food Safety Audits.
• Attend all in person and online trainings, meetings etc.
• Train customers on Food Safety and Sanitation standards.
• Be able to manage route efficiently and effectively.

Qualifications

• High School diploma or equivalent required.
• 1+ years of Food Safety Knowledge and Procedures.
• Possess a SERV Safe Certification and have the ability to obtain your Certified Professional in Food Safety (CP-FS) in 1 year or less.
• 1+ years of field service experience (maintaining industrial equipment / mechanical problem solving) or selling cleaning solutions/equipment to Hospitality/Food Service businesses.
• Availability to support business needs.
• Computer technology experience – Email, Excel, Word.
• Possess a valid US Driver’s License with a good driving record and the ability to drive for extended periods.
• Physical Requirements: moving objects up to 40 lbs and executing precise work in limited spaces.
• Effective use of power tools in limited spaces.
• Plumbing skills.
• Must have a professional attitude and be self-motivated/directed.
• Must have high attention to detail, time management, communication, decision-making, interpersonal relationships, and organizational skills.
• Ability to work cross-functionally to achieve company goals.

Preferred Qualifications

• Experience with Salesforce (FSL).

Benefits

• Comprehensive benefits package including medical, dental, vision coverage.
• 401(k).
• Paid Time Off.
• Learning and development opportunities.
• Robust company culture.