[Hiring] Telemarketing Coaching Supervisor @Chubb

Role Description

• Develop comprehensive training materials and programs tailored to the needs of telemarketing staff, focusing on sales techniques, product knowledge, and compliance.
• Conduct onboarding training for new recruits and ongoing training sessions for existing staff to enhance their skills.
• Utilize a variety of coaching techniques such as role-playing, active listening, and one-on-one feedback sessions to support underperforming and newly recruited TMRs in achieving their full potential.
• Hold regular coaching sessions to provide personalized feedback based on performance metrics and recorded calls.
• Provide specific guidance and constructive feedback to help TMRs improve their performance.
• Monitor and evaluate agent performance through call reviews, metrics analysis, and direct observation.
• Identify areas for improvement and create customized development plans for individual agents, focusing on setting and achieving personal goals.
• Foster a positive and motivating work environment that encourages teamwork, collaboration, and a growth mindset.
• Recognize and reward top performers and promote a culture of continuous improvement and learning.
• Implement ongoing training programs that focus on enhancing specific skills such as objection handling, sales pitches, and customer relationship management.
• Establish a peer feedback system to enable team members to learn from one another.
• Maintain accurate records of training sessions, performance metrics, and progress evaluations to track the effectiveness of coaching strategies.
• Provide regular reports to management on agent performance and training outcomes.
• Ensure that all telemarketers are compliant with company policies and relevant regulations, and that they understand ethical sales practices.
• Stay informed about industry trends and best practices to continually enhance the training curriculum.

Qualifications

• Experience in training and development, particularly in a telemarketing or sales environment.
• Strong communication and interpersonal skills.
• Ability to analyze performance metrics and provide constructive feedback.
• Proficiency in coaching techniques and training methodologies.

Requirements

• Proven track record of improving team performance through effective training.
• Knowledge of compliance regulations and ethical sales practices.
• Ability to create customized training materials and programs.
• Strong organizational skills and attention to detail.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and career advancement.
• Health and wellness programs.
• Flexible working hours.