[Hiring] Technical Service Account Manager @Hudson Technologies Inc

Role Description

The Technical Service Account Manager for Federal/Military/Marine is responsible for the development of government, military, and marine customer segments with respect to Hudson's sustainable HVACR product and service offerings. The successful individual will identify and drive opportunities to profitably grow revenue with existing customers by understanding needs, value-based selling, and building long-term relationships that lead to new customer insights. Additionally, new untapped portions of the government and marine markets will be developed for Hudson's broad portfolio of HVAC products and service offerings with an emphasis on sustainability.

• Develop and maintain strategic account plans for all significant government, military, and marine customers.
• Build partnering relationships with key decision makers and earn preferred partner status across our entire range of product and service offerings.
• Possess a thorough understanding of Hudson's service offerings including refrigerant recovery, reclamation, and lifecycle management.
• Effectively communicate the technical benefits of these services to customers across a range of HVACR applications.
• Identify, map, and maintain frequent contact with key individuals who most directly influence account penetration within military and marine organizations.
• Actively listen, probe, and identify potentially unmet needs where Hudson can be of assistance.
• Understand the unique operational requirements of government and marine customers to develop and demonstrate credibility, loyalty, and commitment.
• Work cross-functionally within Hudson to ensure customer satisfaction is achieved through efficient internal coordination and communication.
• Take intelligent risks while navigating government procurement processes.
• Understand Hudson's value proposition and competitive advantage versus the next best alternative and aggressively position Hudson for growth.
• Keep management informed of progress and account status.
• Leverage management with accounts, when and where appropriate.
• Utilize, maintain, and own consistent forecast processes.
• Familiar with and utilize applicable sales tools (such as CRM) to effectively plan and communicate progress.
• Participate in professional organizations and industry events for personal development, customer relationship building, and industry networking within the government and marine community.

Qualifications

• Proven track record of success in meeting and/or exceeding growth targets.
• Demonstrates a commitment to integrity and quality in business.
• Excellent initiative and interpersonal communications skills.
• Effective cross-functional team player with an entrepreneurial mindset and results driven.
• Navigate a fast-paced environment and effectively manage multiple priorities.
• Strong time management skills.
• Tenacious and resilient, with ability to solve problems and overcome hurdles.
• Ability to manage time effectively when working remotely.
• Travel up to 30% of the time.

Requirements

• Bachelor's degree in sales, marketing, or other business field preferred.
• Entrepreneurial talent with 5+ years of sales and/or business development experience preferably in a technical field in primarily B2B environments.
• Experience in the HVAC/R industry is a plus.
• Military service background or marine industry experience a plus.
• Understanding government procurement processes and military/marine operational requirements is a plus.
• Fluency in MSOffice (MS Word, MS Teams, MS Excel, MS PowerPoint etc.) required.
• Excellent written and verbal communication.
• Position is remote.

Benefits

• Remote work, and regular travel to customer sites, industry events, and business meetings.

Physical Demands

• Sedentary office work, including prolonged periods of sitting, intensive computer use, and frequent written and verbal communication.
• Occasional light lifting of up to 15 pounds.

Work Authorization/Security Clearance Requirements

• Not eligible for visa sponsorship.