[Hiring] Technical Sales Support Specialist @Shelly Group

Role Description

You support Shelly customers across the Italian speaking markets and make every interaction helpful, clear, and human. You provide pre- and post-sales assistance, guide users through our products, and identify new business opportunities that support the growth of our sales team.

Qualifications

• You are fluent in Italian and English, both written and spoken.
• You have at least 2 years of experience in customer support, technical support, sales support, or a similar customer-facing role.
• You have experience with wiring and concept diagrams for electrical connections and first-hand knowledge of the Shelly ecosystem.
• You communicate clearly, confidently, and professionally across phone, email, chat, and support platforms.
• You approach customer questions with patience, curiosity, and a practical problem-solving mindset.
• You are comfortable using CRM, helpdesk, or ticketing systems; experience with Zendesk or HubSpot is an advantage.
• You organize your work effectively and keep customer information and follow-up actions accurate.
• You are interested in technology, smart homes, and connected devices.
• You bring experience in IoT, electronics, home automation, or technical products.
• You recognize commercial opportunities and feel comfortable supporting lead qualification and pre-sales activities.
• You collaborate well with sales, technical, and product teams in an international environment.

Requirements

• You are fluent in Italian and English, both written and spoken.
• You have at least 2 years of experience in customer support, technical support, sales support, or a similar customer-facing role.
• You have experience with wiring and concept diagrams for electrical connections and first-hand knowledge of the Shelly ecosystem.
• You communicate clearly, confidently, and professionally across phone, email, chat, and support platforms.
• You approach customer questions with patience, curiosity, and a practical problem-solving mindset.
• You are comfortable using CRM, helpdesk, or ticketing systems; experience with Zendesk or HubSpot is an advantage.
• You organize your work effectively and keep customer information and follow-up actions accurate.
• You are interested in technology, smart homes, and connected devices.
• You bring experience in IoT, electronics, home automation, or technical products.
• You recognize commercial opportunities and feel comfortable supporting lead qualification and pre-sales activities.
• You collaborate well with sales, technical, and product teams in an international environment.

Company Description

We make smart devices and push the boundaries of the IoT sector every single day. Shelly is a strong company with a startup mindset — no bureaucracy, just bold ideas, creative problem-solving, and a team that genuinely loves what they do. We turn every spark of an idea into a real product — from first concept to full production — and bring smart automation to over 3 million households around the world. From heating, lighting, appliances, curtains, and more — if it runs on electricity, chances are we can automate it. We’ve built over 100 smart devices (and counting!), and everything happens right here at our headquarters in Sofia.