[Hiring] Technical Sales Support Specialist @EPTA

Role Description

A Sales Technical Support Specialist plays a crucial role in bridging the gap between the sales team and the technical aspects of a company's products or services. Their main responsibility is to assist in the sales process by providing technical expertise, ensuring that customers understand the value and functionality of the products, and supporting sales teams with detailed product knowledge.

Qualifications

• Management experience: preferably in vending industry, horeca and/or equipment installation.
• Languages: English
• Highest Education Level: High school or ITS (electronics or technical specialization)

Requirements

• Manage technical training for clients and local Epta entities during client visits.
• Implementation of remote support through digital platforms.
• Implementation of digital training such as eLearning and video instructions.
• Support the client technical department to integrate Epta solutions.
• Assist clients in managing warranty requests and/or spare parts orders through our portal.
• Contribute to customer satisfaction by presenting Epta solutions (with a focus on technical aspects and innovation).
• Collect market information and client needs.
• Collaborate with internal departments to improve Epta solutions based on client needs.
• Promote sales activities and sell all products and services of new equipment.

Benefits

• Thoughtful range of perks designed to inspire, support, and celebrate our team.
• Development opportunities through Epta Academy and external training partners.
• Opportunity for remote work whenever possible, along with providing the necessary technical equipment.
• Flexible working hours to balance work and personal life.
• Join our volunteering activities and help make the world a better place.