[Hiring] Technical Account Manager @Gurobi Optimization

Role Description

As a Technical Account Manager (TAM) at Gurobi Optimization, your role primarily involves guiding prospective customers in integrating mathematical optimization technology into enterprise-grade software solutions. This goes far beyond technical advice. You bring clarity, build confidence, and drive progress for everyone along the customer journey.

You will collaborate closely with our Account Managers, Experts Advisory and Support, Research and Development, and Marketing teams. You will gain exposure to a wide range of industries and real-world optimization problems, facilitating continuous growth within this role. You can expect a role with real impact on business outcomes and close connection to sales success.

Effective communication skills are essential for Technical Account Managers who interact with diverse audiences, ranging from business decision-makers to technical domain experts. With an analytical mindset and a dedication to knowledge acquisition, Technical Account Managers aim to become trusted advisors throughout the customer engagement process.

You will drive customer success by:

• Leading technical conversations with curiosity and a strong focus on understanding the full situation.
• Providing guidance on architecture, implementation, and scalability.
• Helping customers build solid and honest business cases.
• Delivering workshops, trainings, and demonstrations that make complex topics clear and relevant.

You will be part of a culture that combines high standards with a supportive and human environment. As a new Technical Account Manager at Gurobi, you will receive 6 months of extensive technical training and peer mentoring from our dedicated team.

This role may not be the right fit if you:

• Require clearly defined tasks and strict boundaries instead of open-ended challenges and ownership.
• Are uncomfortable with ambiguity, fast-changing situations, or the need to balance technical depth with business thinking.
• Prefer to work mostly independently without active collaboration, knowledge sharing, or feedback.
• Are looking for a mainly technical role without connection to sales outcomes or business impact.

What you will be doing?

• Actively engage in calls and meetings with current and future customers.
• Collaborate and oversee technical discussions in ongoing business opportunities.
• Provide in-depth recommendations on architecture, sizing, implementation and scalability.
• Offer coaching and presentations in customized workshops, webinars, and hands-on training sessions.
• Assist prospective customers to build solid and honest business cases.
• Create and present materials to showcase product functionality and performance.
• Take the lead in internal initiatives to improve our processes, systems, and tools.
• Leverage your technical expertise as a subject matter expert within the team.
• Act as a dedicated team player within our global group, emphasizing mutual support and knowledge sharing as key priorities.

Qualifications

• Strong understanding of how mathematical optimization empowers customers to build effective decision intelligence solutions.
• At least 3 to 5 years of professional experience, including around 3 years in optimization systems and/or data science.
• Master’s degree or higher in operations research, computer science, engineering, mathematics, or equivalent work experience.
• Strong proficiency in both written and spoken English; additional languages are a plus.

Requirements

• Proficiency in at least two Gurobi API languages (such as C, C++, Java, Python, C#, or VB.NET).
• A basic understanding of IT and software engineering topics, including networking, web technologies, and general software engineering concepts.
• Familiarity with Microsoft 365 products.
• Ability and willingness to quickly learn and use Salesforce as needed.
• A basic understanding of Generative AI, along with an interest in further developing knowledge in this area.

Benefits

• Extensive technical training and peer mentoring for new hires.
• Supportive and human work environment.
• Opportunities for continuous growth and exposure to diverse industries.

Company Description

Gurobi Optimization is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Gurobi Optimization is an E-Verify employer. As part of our hiring process, we utilize the federal E-Verify program to verify the employment eligibility of all newly hired employees.