[Hiring] Technical Account Manager @Availity

Role Description

The Technical Account Manager (TAM) serves as a liaison between Availity’s technical teams, health plan analysts, Strategic Account Managers (SAS), and strategic health plan partners, ensuring that the products or services align with the customers' technical needs and business objectives.

• Responsible for ensuring customer success by proactively building, maintaining, and expanding relationships with strategic Payer Partners.
• Focus on becoming a Trusted Advisor to clients, coordinating cross-functional efforts, managing timelines, and ensuring deliverables meet quality standards.
• Provide exceptional customer service and support to build strong, long-term relationships with clients.
• Deliver thought leadership and account management excellence.
• Act as an expert communicator and relationship builder, implementing key marketing strategies to enhance the company's position.
• Some travel is required.

Qualifications

• At least 3 years of account or customer management experience in healthcare, payer, provider relations, or technology environment.
• Experience in sales or solution selling.
• Associate degree in Business, Finance, Marketing, or equivalent work experience; bachelor’s degree a plus.
• Strong interpersonal skills with experience facilitating meetings and engaging with multiple stakeholders.
• Team player that works in support of others and in close collaborative partnership.
• Knowledge of healthcare payer processing, provider/hospital office operations, customer service, and IT operations.
• Problem-solver who listens to business problems and can provide potential solutions.
• Exceptional customer service skills.
• Strong analytical and research skills.
• Highly motivated, self-starting, and proactive.
• Demonstrated ability to use discretion and make sound decisions.
• HIPAA knowledge.

Requirements

• Thrive in a rapidly changing environment.
• Effectively manage complex projects end-to-end ensuring high levels of satisfaction and execution.
• Knowledge of technical systems integration and internal operating systems (e.g., Salesforce, Jira, Gainsight, Confluence).

Benefits

• Competitive salary and bonus structure.
• Generous HSA company contribution.
• Healthcare, vision, dental benefits, and a 401k match program available from day one.
• Unlimited PTO for salaried associates + 9 paid holidays; hourly associates start at 19 days of PTO.
• Reimbursement up to $250/year for gym memberships, racing events, weight management programs, etc.
• Education reimbursement available.
• Paid Parental Leave for both birth and adoptive parents.
• Opportunities to engage with community organizations through volunteer work.