[Hiring] Technical Account Manager @Cast AI

Role Description

Cast AI is expanding its Customer Success presence in South Korea, one of our key growth markets in APAC, and we're looking for a Senior Technical Account Manager to manage important customers in this region.

As a Senior TAM, you will be the technical leader and trusted advisor for your assigned accounts, independently managing complexity across enterprise Kubernetes environments and building the deep, long-term relationships that drive real outcomes. This is a high-impact role at a fast-growing company where your work will be visible from day one.

Qualifications

• Located in Seoul.
• Business-level fluency in English.
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• Minimum of 2-3 years hands-on experience working with Kubernetes.
• CKAD and/or CKA certification(s) is an immense advantage.
• Minimum of 2 years of professional experience in cloud computing, focusing on major platforms like AWS, Azure, or GCP.
• Strong problem-solving skills and technical acumen.
• Excellent communication skills, both written and verbal.

Requirements

• Be the trusted technical advisor and first point of escalation for your customers, orchestrating resources to drive customer delight.
• Lead technical onboarding, ensuring all clusters are connected to Cast AI within 90 days, working closely with DevOps engineers and SREs.
• Drive renewals and account expansion in partnership with Account Managers through continuous, proactive value delivery.
• Lead monthly and quarterly business reviews (remote and in-person), showcasing cost savings, automation wins, and new product capabilities.

Benefits

• Enjoy a flexible, remote-first global environment.
• Collaborate with a global team of cloud experts and innovators, passionate about pushing the boundaries of Kubernetes technology.
• Equity options.
• Get quick feedback with a fast-paced workflow. Most feature projects are completed in 1 to 4 weeks.
• Spend 10% of your work time on personal projects or self-improvement.
• Learning budget for professional and personal development - including access to international conferences and courses that elevate your skills.
• Team-building budget and company events to connect with your colleagues.
• Equipment budget to ensure you have everything you need.
• Extra days off to help maintain a healthy work-life balance.

Hiring Process

• Screening call with Recruiter.
• Hiring Manager interview.
• 1-2 additional interviews based on the role.
• Culture Check interview with an executive.

*As part of our standard hiring process, we would like to inform you that a background check may be conducted at the final stage of recruitment through our third-party provider, Checkr.

*Please note that Cast AI does not provide any form of visa sponsorship/work permit.