[Hiring] Supervisor - Sales & Customer Service Ambassador @Sono Bello

Role Description

Are you seasoned in supervising a team comprising of at least five members? If you are eager to tackle a new leadership role that emphasizes crafting an outstanding patient experience, and if you have a knack for inspiring team members to surpass their goals, our Patient Ambassador Center Supervisor vacancy could be your next professional leap!

The role entails managing a group of Patient Ambassadors (PAs), evaluating their performance, and offering precise, constructive, and encouraging feedback to enhance their effectiveness.

• Develop realistic yet challenging objectives for both individuals and the team.
• Facilitate the integration of new team members by fostering a supportive atmosphere and showing a readiness to contribute to their success.
• Address inquiries, offer direction and feedback, and position each team member for achievement.
• Supervise, monitor, evaluate, and assess Patient Ambassador performance to guarantee compliance with quality benchmarks and positive patient experience.
• Assess and participate in the execution of performance management for team members.
• Compile and present monthly, quarterly, and yearly reports on results and team member performance to management.
• Uphold strict compliance with attendance policies and manage attendance documentation, which encompasses rectifying timecard discrepancies.
• Review email and Teams written correspondence.
• Collaborate with peers on initiatives and creative ideas for growth potentials.
• Provide notification of consistent errors or opportunities to the management team.
• Regularly conduct coaching sessions with team members to establish and review goals.
• Exude confidence and become a subject matter expert on contact center operations and protocols.
• Manage and bolster daily operations of the contact center, including taking on the role of a Patient Ambassador.
• Committed to delivering outcomes.
• Capable of adapting swiftly to the evolving demands of a dynamic enterprise.
• Assumes responsibility for both achievements and areas needing improvement.
• Consistently treats others with respect and dignity.
• Exhibits prudent decision-making.

Qualifications

• Over 18 months of supervisory experience in a call center or a similar role with quantifiable targets.
• History of leading a team of at least 5 individuals.
• Background in overseeing remote teams.
• Proven record of accomplishment in evaluating staff performance against key performance indicators.
• Essential customer service background.
• Ability to lead with a team-player attitude motivated by collaboration.
• Competent in preparing and delivering consistent written and verbal performance reports to management.
• Technologically adept, with familiarity in telephone systems and relevant software applications.
• Fluent in English, with proficiency in both written and verbal communication.
• Ability to use analytical skills to solve real-world problems.
• Practical experience with MS Office suite.
• Understanding of performance evaluation techniques.
• Exceptional communication skills, both in writing and speaking, along with negotiation expertise.
• Driven to achieve results, especially in a sales-oriented organization.
• Strong organizational and leadership capabilities.
• Able to maintain composure and efficiency in high-pressure situations.

Requirements

• Training Schedule: Mon-Fri, 7:30am to 4:30pm PST.
• All equipment will be provided before the first day of employment.
• Need to be set up in a private, quiet workspace.

Salary

Salary: $21 — $23 USD. Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future.

Benefits

• Medical, Dental, Vision, Life Insurance
• 401K
• EAP
• PTO
• Paid Holidays

(Benefits eligibility may vary based on employment status.)