[Hiring] Supervisor- Inside Sales @Verizon

Role Description

Verizon Business is revolutionizing how we engage with our Small Business customers in a virtual way. As a Strategic Inside Sales Supervisor, you will:

• Spend the majority of your time coaching and leading your inside sales team in base growth efforts, new logo onboarding, and overall customer experience engagement through our blended call queue.
• Be part of our Virtual sales team building our client-base and ensuring best-in-class service for our current customers.
• Manage the team in uncovering new business through inbound/outbound calls and mining the existing customer base.
• Meet and exceed defined sales and retention objectives through ongoing training, coaching, and monitoring of individual and team performance.
• Ensure that representatives assist the existing customer base and manage churn.
• Ensure that existing and prospective customers are treated with the highest levels of courtesy and professionalism.
• Analyze staffing needs of the team and center as a whole.
• Help recruit new talent to the Virtual to Business Team.
• Actively work in B360, SFDC, WorkHub, and our Inside Sales IVR technologies.
• Provide hiring, promotion, and disciplinary action recommendations.

You are a strong, clear, and effective leader who can communicate with diverse audiences. You measure your success by your team's accomplishments.

Qualifications

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.

Requirements

• One or more years of management experience.
• PC skills in the Google Suite of Products.
• Familiarity with telesales/call center environment.
• Proven leadership ability and knowledge of the wireless industry.
• Experience in developing and coaching a high-performance team.
• Written, verbal, interpersonal, and communication skills.
• Self-motivated and highly organized individual.
• Ability to work well independently and in a team environment.
• Business Sales success and experience.
• Willingness to travel.

Home Office Requirements

• This is a work-from-home role.
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps. Wireless connections or DSL are not acceptable.
• A dedicated quiet, private workspace.
• The ability to self-manage in a remote work environment including setup of company-provided ergonomic chair, desk, and computer equipment.
• Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team.

Benefits

• Health and wellness benefit options including medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company paid holidays per year and up to 6 personal days per year.
• Paid parental leave and adoption assistance.
• Tuition assistance and other incentives.
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.
• Compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• Salary varies depending on location and confirmed job-related skills and experience.
• This is a commission-based position with the potential to earn more.

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.