[Hiring] Student Enrollment Coordinator @CIEE

Role Description

The Student Enrollment Coordinator for High School Study Abroad is responsible for growing student enrollment in CIEE’s transformative study abroad programs through effective sales outreach and a goal-driven mindset. Key responsibilities include:

• Conveying the value and tangible outcomes of study abroad to U.S. high school students and their legal guardians.
• Following a structured sales outreach process to proactively engage interested leads and applicants via phone, text, and email outreach.
• Managing a high daily call volume, 20-60 calls per day, depending on the time of year.
• Motivating and coaching participants and families through the scholarship and application process.
• Providing professional and timely customer service to students and parents throughout the entire application process.
• Hosting virtual student and parent-facing webinars, presenting to large groups at a time, which may require some evening hours.
• Presenting to students and parents in person at high schools and fairs in your territory, requiring some domestic travel.
• Reviewing applications, accepting applicants, and converting them to paid participants.
• Ensuring that financial accounts for participants are accurate and paid in full, and following up on discrepancies and missing payments.
• Using reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals.
• Maintaining accurate records of communication with customers in Salesforce (CRM system).
• Providing on-program participant support for all programs throughout the year.
• Participating in sales training throughout the year and consistently developing skills as a sales professional.
• Flexibility to work some evening hours to reach students and guardians when they’re available.
• Providing emergency support during 1-2 travel weekends per year.
• Opportunity to earn international travel up to once per year to chaperone student group flights.
• Other duties as assigned.

Qualifications

• Bachelor's degree or international equivalent.
• A minimum of two years of customer service or sales experience.
• The ability to navigate challenging conversations.
• International travel or study abroad experience is a plus.
• Experience working with diverse high school students is a plus.
• Additional language skills beyond English are a plus.
• Excellent verbal and written communication, with the ability to understand and tailor communication to different audiences.
• Strong organizational skills and attention to detail.

Requirements

• Location: Candidates located in the Washington (Seattle Tacoma Metro Area Preferred).
• Compensation: $55,000-66,000 annual compensation (on target earnings, inclusive of eligible incentive pay).

Benefits

• Paid time off and parental leave.
• Gym reimbursement program.
• Employee assistance program.
• Short-term & long-term disability.
• 6 floating Fridays (based on eligibility rules).
• CIEE Study Abroad discounts.
• 403(b) Retirement Plan with employer contribution.
• Insurance coverage (life, travel, medical, dental, and vision).
• Flexible spending accounts/health savings account (medical and dependent).
• Voluntary benefits (identity theft protection, pet insurance, accident, and critical illness).

Company Description

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multicultural world.

We operate the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year.