[Hiring] Strategic Client Success Director @Innovid

Role Description

Strategic Client Success Directors are high-performing individual contributors who extend their strategic influence beyond individual accounts to drive excellence across multiple clients and regions. As a trusted partner within the organization, you will lead multi-account efforts, guide process improvements, and help elevate the Client Success organization through both internal coordination and external delivery.

You are a translator of strategic plans into executional success—surfacing deep insights, flagging systemic risks, and aligning day-to-day delivery with long-term account goals. You serve as a key escalation point, shape best practices, and mentor team members in adopting strategic behaviors. In this role, you are a primary driver of revenue, taking full ownership of the renewal process and actively supporting expansion through sophisticated solution alignment and internal collaboration.

What You Will Do:

• Drive Strategic Initiatives: Take ownership of key initiatives and lead multi-account efforts to drive excellence and consistency across multiple clients or regions.
• Lead the Renewal & Growth Lifecycle: Take full ownership of the client renewal process, including developing pricing proposals, leading negotiation conversations, and managing contracting.
• Support Revenue Expansion: Directly contribute to revenue growth by identifying expansion opportunities through planning conversations and cross-functional solution alignment.
• Shape Best Practices & Mentorship: Serve as a mentor to newer team members and a strategic partner to leadership, shaping best practices and guiding the team in adopting strategic behaviors.
• Ensure Executional Excellence: Align day-to-day delivery with long-term account goals, surfacing insights and flagging systemic risks that could impact client health or delivery.
• Manage Financial Integrity: Proactively identify billing risks, campaign scope shifts, or rate changes to ensure invoicing accuracy and forecasting stability.
• Act as an Escalation Point: Serve as a trusted advisor and escalation point for complex client issues, coordinating internal efforts to ensure a high-quality external delivery.
• Guide Process Improvement: Identify new opportunities for efficiency across the Client Success organization and lead internal efforts to improve workflows and elevate the standard of service.

Qualifications

• Strategic Influence & Leadership: Proven ability as a high-performing individual contributor to influence outcomes beyond a single account and drive value across the broader business.
• Commercial Acumen: Expertise in the end-to-end renewal process, with experience in pricing strategy, contract negotiation, and revenue forecasting.
• Strategic Planning at Scale: Ability to own high-level growth initiatives and guide long-term partnerships that align with both client and company goals.
• Systemic Problem Solving: Strong analytical skills to identify systemic risks and process gaps, with the ability to translate these insights into actionable improvements.
• Mentorship & Collaboration: A track record of acting as a mentor or strategic partner to internal teams, helping to elevate the performance and behaviors of the collective organization.
• Advanced Relationship Management: Exceptional communication skills to act as a primary escalation point and a trusted advisor for high-value or high-complexity accounts.
• Revenue-Conscious Mindset: A deep understanding of how delivery excellence, billing accuracy, and strategic alignment directly impact retention and growth.
• Project & Account Mastery: The ability to lead complex, multi-stakeholder efforts while maintaining a high degree of accountability and attention to detail.

Benefits

• The Best of Both Worlds: Be part of the Innovid team while enjoying the full range of perks and benefits offered by Mediaocean.
• Work-Life Balance: Open Paid Time Off (PTO), Flexible schedule, Company holidays, paid parental leave.
• Total Rewards: Competitive salary, Full benefits package, Referral bonuses, Recognition awards, 401(k) with company match, Company HSA contribution up to $2,400.
• Comprehensive Benefits: Medical/Dental/Vision/Pharmacy, Health Savings Account (HSA)/Flexible Spending Account (FSA), Mental health support, Life & Disability insurance, Family planning & fertility benefits, Pet insurance, Legal & ID theft protection, Retirement planning, Medicare assistance, Employee Assistance Program (EAP).
• Wellness Focus: Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York), Wellness Seminars (physical, mental, financial, social) as well as opportunities to compete in companywide health challenges with prizes.
• Award-Winning Company Culture: Professional development with a dedicated Talent Development team, Employee Resource Groups (ERGs), Philanthropy & awareness programs, Mentorship programs, In-office and virtual events & celebrations, Various volunteer & donation opportunities, Innovative and collaborative work environment.
• High visibility role with uncapped commissions and tremendous growth potential.
• Offices in major cities around the world, unlimited snacks, and a cross-company collaboration unlike anywhere else.