[Hiring] Strategic Client Executive @EmpiRx Health, LLC

Role Description

The Strategic Client Executive is the primary interface and owner of EmpiRx Health’s client relationships. Acting as a navigational guide from onboarding through renewal, this role is responsible for driving client advocacy and maintaining positive, long-term partnerships. The incumbent ensures EmpiRx Health’s success metrics are met by addressing client concerns, delivering white-glove service, and collaborating cross-functionally to meet client goals and performance outcomes.

Key Responsibilities:

• Client Support & Relationship Management
  • Maintain a 99% client retention rate with referenceable clients.
  • Respond promptly to client inquiries.
  • Develop deep understanding of client intent; provide actionable insights to optimize plan performance.
  • Analyze and clearly communicate plan performance results to clients and stakeholders.
  • Anticipate and proactively address client needs through market and client condition analysis.
  • Organize and deliver support for client events (e.g., open enrollment, health fairs), coordinating with internal teams as appropriate.
• Communication
  • Deliver professional and timely client communications aligned with departmental standards.
  • Coordinate and host client meetings to review performance, resolutions, and business improvement initiatives.
  • Execute strategic client and advisor engagement plans to build long-term, referenceable relationships.
  • Utilize Salesforce to document service requirements, manage tasks, and ensure completion timelines are met.
  • Maintain accurate documentation of administrative and strategic information, including risk evaluations and engagement updates.
  • Lead quarterly account team meetings to align on client goals, performance, and strategic planning.
  • Notify Client Management Leadership promptly of escalations, systemic issues, and capacity concerns.
• Stakeholder & Third-Party Relationships
  • Foster strong collaboration with cross-functional teams (Clinical, Sales, Finance, Marketing, Product, Operations).
  • Serve as a trusted advisor and subject matter expert to clients, advisors, and external partners.
  • Manage vendor relationships to ensure client deliveries and timelines are achieved.
• Expertise & Strategy
  • Apply current market intelligence to shape strategic client plans and objectives.
  • Contribute client insights and industry expertise in internal strategic discussions.
  • Provide reliable, data-driven recommendations that inform clinical, financial, and operational strategies.
• Continuous Improvement
  • Identify opportunities to improve client satisfaction and internal service delivery.
  • Gather data and feedback to evaluate departmental effectiveness and drive improvement initiatives.
  • Communicate client expectations constructively to enable timely corrective actions.
• Training & Industry Awareness
  • Engage in ongoing professional development to stay informed on PBM industry trends, products, and services.
  • Apply new learning to enhance client experience and strategic execution.

Qualifications

• Bachelor’s Degree is required.
• 5+ years of experience managing self-funded employer group accounts.
• 5+ years of pharmacy benefit management (PBM) industry experience.
• Strong strategic communication and relationship management skills.
• Ability to travel overnight up to 25%.
• Demonstrated commitment to high-level client service.
• Exceptional organizational and multitasking skills.
• Strong written, verbal, and presentation communication skills.
• Proficiency with Microsoft Office, Salesforce, and other business applications.
• Strong storytelling and influence-building abilities.

Benefits

• Paid Time Off.
• 401(k) program.
• Health Insurance including Dental & Vision coverage.
• Health Savings Account.
• Employee Assistance Program.