[Hiring] Strategic Advisor @Zillow

Role Description

We are seeking an exceptional Enterprise Strategic Advisor to drive exponential growth in the Rentals marketplace. As a Strategic Advisor, you will be fully committed to delivering unparalleled customer service to our largest Enterprise partner and achieving strong net book growth. Your focus will be on robust retention, consistent revenue growth, and continued product adoption. With a strong entrepreneurial mindset, you will identify opportunities within your region's portfolios and foster their success.

As a member of the Zillow Rentals Enterprise Team, Strategic Advisors supporting this account thrive in a highly collaborative, dynamic, fast-paced environment where change is constant. As a Strategic Advisor, you will be expected to achieve the following objectives:

• Oversee relationship and growth of some of Rentals’s largest Enterprise partners who have the highest portfolio participation.
• Perform presentations with key decision makers to identify upselling/cross selling opportunities within accounts.
• Travel (up to 50%) as needed to maintain and strengthen partnerships.
• Conduct business reviews with clients, providing insights and metrics to ensure their account is set up for success with the goal of helping grow, retain, and engage our client base.
• Own your book of business and help nurture our next generation of top clients.
• Serve as a coach, mentor, and educator of our Multifamily clients to encourage mutual success; viewed as an extension of their marketing teams and a consultant on all things multifamily.
• Facilitate positive client experiences through your expertise of our systems & processes.
• Demonstrate knowledge of industry trends, market conditions, and advertising tendencies.
• Conduct and facilitate regular client experience and engagement events to build partnership.
• Participate in multifamily rentals conferences, association meetings, trade shows, and property management company meetings to increase partnerships, revenue and exposure to the Zillow Rental Network.
• Meet and exceed assigned goals/quotas on a quarterly basis.
• Be an expert in all Zillow Rentals Network products and services.
• Represent the voice of the customer internally to influence product roadmaps, marketing strategies, and sales process improvements.
• Provide internal leadership by mentoring other Strategic Advisors, elevating team performance, and contributing to onboarding, best-practice development, and thought leadership across the broader organization.
• Act as a strategic contributor to enterprise go-to-market evolution, identifying new opportunities, supporting early-stage product pilots, and shaping approaches for emerging or high-impact initiatives.
• Operate with a high degree of autonomy, determining methods and procedures on new or special assignments, and leading cross-functional workstreams as needed.

Qualifications

• Collaborates effectively in a team environment, working toward shared goals and celebrating collective success.
• Minimum of 10 years of experience in sales or account management, with a proven track record of success.
• High energy and strong desire to achieve top results, with a charismatic and positive can-do attitude, both virtually and in-person.
• Exceptional relationship-building skills, with the ability to drive revenue growth through strong client connections.
• Demonstrated ownership and dedication to work efficiently and accurately in a fast-paced, constantly evolving environment.
• Ability to confidently present to multiple decision makers, including C-Suite executives.
• Passion for engaging in high-level conversations with key decision makers and influencers.
• Excellent written and verbal communication skills.
• Proven track record of meeting and exceeding sales goals and other key performance metrics.
• Highly proficient in Microsoft Office and Windows-based applications.
• Familiarity with CRM systems, such as Salesforce.com, is preferred.
• Proficient in using Excel, Tableau, and other data analytic tools, including Google Analytics.
• Commitment to traveling up to 50% of the time.

Benefits

• Competitive base pay.
• Eligible for incentive compensation and equity awards.