[Hiring] Strategic Account Manager, Clinical Solutions @Remitly

Role Description

As a Sales Account Manager with a portfolio of healthcare clients, you’ll be the primary sales contact and trusted advisor responsible for developing long-term relationships, ensuring adoption, minimizing churn, and identifying opportunities to grow each account.

Your Core Responsibilities

• Retention First:
  • Develop and deliver proactive engagement strategies, health checks, and business reviews.
  • Analyze product usage and satisfaction to ensure renewals and long-term value.
  • Identify risk signals early and take action to mitigate churn.
  • Negotiate contracts that are mutually beneficial to both the customer and Elsevier.
• Strategic Expansion:
  • Identify upselling and expansion opportunities aligned with customer goals.
  • Position additional Clinical Solutions products to meet emerging needs through consultative selling.
  • Lead sales motions from discovery through negotiation and closing.
• Relationship Management:
  • Build deep, trusted relationships with stakeholders across clinical, administrative, and IT functions.
  • Serve as a consultative partner aligned to client objectives.
  • Study market trends and become an industry expert within your designated health system region.
• Sales Execution & Enablement:
  • Own the end-to-end sales process for renewals and expansions.
  • Coach sales executives on expansion opportunities that meet customer needs.
  • Accurately forecast and manage pipeline using Salesforce CRM.
• Internal Collaboration:
  • Work closely with Sales Executives and Customer Success to drive results.
  • Share market feedback and help shape product improvements.
  • May support coaching, mentoring and training of new team members.

Qualifications

• 2+ years of experience in healthcare sales or account management – ideally selling SaaS technology or information solutions to hospitals or health systems.
• Proven success in renewal management, upselling, or cross-selling.
• Confidence when presenting to and influencing clinical, operational, and executive stakeholders.
• Strong presentation, communication, and strategic thinking skills.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Skilled in using Salesforce CRM and Microsoft Office tools (Excel, PowerPoint, Word).
• Bachelor’s degree required; MBA is a plus.
• Adopts sales methodologies such as MEDDPICC, Challenger, Miller Heiman and/or Franklin Covey within your workflow.
• Be able to travel overnight, generally up to 30% of the time or based upon the needs of the business and our customers.

Benefits

• Comprehensive health, retirement, and family benefits.
• A flexible, remote-first work culture.
• Career growth and learning opportunities.
• A diverse, mission-driven team passionate about healthcare.

Company Description

Elsevier is a global leader in health and science information, providing over 25% of the world’s clinical content. Our Clinical Solutions help millions of healthcare professionals make evidence-based decisions that improve patient outcomes.