[Hiring] Strategic Account Manager @Vertiv

Role Description

The Strategic Account Manager will be responsible for managing the relationships with strategic accounts on a UK and Northern Europe level, with a view to growing and developing the Vertiv-Customer long term relationship. This position will carry ownership of the full Vertiv portfolio. Success will be measured through growth in orders/sales, capturing and increasing the account share of wallet that extends outside of the traditional areas where we engage and conduct business.

• Drive and manage the sales and profitability of the business within these accounts.
• Forge strong commercial relationships with end-users, key contractors, and targeted Consultants aligned to the listed Strategic Accounts.
• Close interaction and coordination with the Solutions Architect, Application Engineering, and technical support team on a day-to-day basis.
• Identify key stakeholders within the eco-system of the listed accounts and build strong relationships.
• Ensure high levels of customer satisfaction and facilitate a best-in-class customer experience.
• Promote Vertiv’s product and service offering throughout the listed accounts.
• Continuously inform accounts of new product developments and service offerings.
• Prepare competitive bid solutions in response to enquiries.
• Maintain and update CRM Database and relevant reporting mechanisms.
• Work closely with Vertiv’s project delivery team to manage client expectations.
• Carry out regular account reviews, identifying new opportunities and areas of development.
• Drive specific marketing activities for Vertiv products, services, and solutions.
• Create, follow up, and report the Account plan and quarterly goals.
• Responsible for sales & profitability level for the accounts at a national level.
• Participate in the construction and follow-up of pipeline review, demand generation, and marketing/activity plans.
• Contribute to the monitoring of the market and identify new business opportunities.
• Undertake/co-ordinate presentations to key stakeholders.
• Utilize reporting and forecasting platforms to facilitate pipeline discipline.
• Increase Vertiv’s market share and work to exceed budget numbers in terms of Orders & Sales.
• Contribute to teamwork and knowledge sharing inside the team and organization.
• Focus on self-growth and development through participation in Vertiv meetings and events.
• Be innovative and bring ideas for improvements inside the team.
• Own their job with ethics, responsibility, discipline, and ownership.

Qualifications

• Excellent commercial experience to understand customer(s) and the Vertiv business environment.
• Min. 6 years proven records in Sales and Account Management.
• Strong experience in business negotiations.
• Strong experience in relationship building activities with customers.
• High ability to develop and execute strategic plans.
• Excellent interpersonal skills and relationship builder.
• Degree in electrical or mechanical engineering or equivalent.
• Strong sales background with experience in critical support applications.

Requirements

• Account Planning, Organizational and Leadership Skills.
• Basic legal and business knowledge.
• Account Management, Selling, influencing, negotiating and problem-solving skills.
• Excellent written and oral communication skills at all levels.
• Ability to work proactively under own initiative, as well as in a team environment.
• Be an aggressive competitor and keen achiever.
• Ability to represent Vertiv successfully at meetings to senior management level.
• Excellent presentation skills.
• Numerate and IT literate with an in-depth understanding of business performance.
• The ability to work under pressure and to agreed timescales.
• Self-starter, ability to plan, organize, and manage time effectively.
• Excellent customer service skills.

Benefits

• May be required to travel abroad from time to time.
• Travel, occasionally requiring overnight stays.