[Hiring] Strategic Account Executive @RF-SMART

Role Description

As the Strategic Account Executive for EMEA, you will serve as the main point of contact for customer success across the entire EMEA region. You'll own a portfolio of relationships where your consultative approach directly drives both customer transformation and RF-SMART's growth in this critical market.

• Own the complete customer lifecycle for your EMEA portfolio, transforming initial relationships into long-term strategic partnerships that consistently renew and expand.
• Orchestrate account strategy and growth by developing comprehensive plans that identify upsell opportunities, anticipate customer needs, and position RF-SMART as an indispensable partner.
• Build executive relationships that give you access to decision-makers, enabling you to shape technology roadmaps and position RF-SMART solutions that drive measurable business outcomes.
• Drive subscription renewals and expansion revenue that fuel RF-SMART's growth targets while ensuring customers realize continuous value from their investment.
• Develop and maintain a robust sales pipeline that accurately forecasts opportunities and consistently delivers against revenue targets.
• Negotiate contracts at senior levels, leveraging your business acumen to structure agreements that create win-win outcomes.
• Bridge time zones and teams to ensure EMEA customers receive responsive, seamless service by collaborating effectively with Customer Care, Support, and Pre-Sales resources.
• Serve as the voice of the customer internally, providing clear communication to all departments about EMEA market needs, competitive dynamics, and growth opportunities.
• Leverage internal resources strategically to orchestrate customer visits, deliver compelling presentations, and close complex sales cycles.
• Position RF-SMART competitively by maintaining deep knowledge of alternative solutions and articulating our differentiated value in ways that resonate with each customer's unique business context.
• Develop customer advocates who become references and champions, amplifying RF-SMART's reputation across the EMEA market.
• Stay ahead of industry trends within manufacturing and distribution sectors, bringing insights that help customers and RF-SMART evolve together.

Qualifications

• Bachelor's degree in business or related field (or equivalent work experience demonstrating your capabilities).
• Proven track record of meeting and exceeding sales targets in software or technology sales, with consistent top-level performance.
• Consultative selling expertise that enables you to understand complex business needs, ask insightful questions, and position solutions in a business context rather than simply pitching features.
• Relationship-building mastery with the ability to quickly build rapport, forge authentic connections, and maintain long-term strategic partnerships.
• CRM proficiency with systems such as Salesforce, Oracle/Siebel, or NetSuite — you keep data current and use it to drive strategy.
• Location/schedule flexibility to work hours aligned with BST/GMT or CET time zones, with willingness to accommodate occasional early or late calls to connect with US based team members and/or reach customers across the wider EMEA footprint (including the Gulf and South Africa).
• Strategic thinking and problem-solving skills that enable you to develop comprehensive account strategies, qualify opportunities effectively, and navigate complex sales cycles.
• Executive presence and negotiation capabilities that allow you to present confidently to senior leadership and structure mutually beneficial agreements.

Requirements

• Experience with NetSuite or familiarity with ERP systems and their business impact.
• Knowledge of manufacturing and/or distribution processes, supply chain challenges, WMS systems, and/or warehouse operations.
• Previous experience managing accounts across international boundaries or working with EMEA markets, including cross-border/multi-currency or VAT-related considerations.
• High technical acumen or experience selling software/hardware solutions to technical audiences.
• Must be experienced with utilizing AI for opportunity generation and sales coaching.

Benefits

• Significant autonomy with strong support.
• Resources and backing to orchestrate impactful customer visits and attend regional trade shows when strategic.
• Collaborative Sales team that has each other's backs and Customer Care/Support partners who are committed to customer success.

Company Description

Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As a Strategic Account Executive, you'll work alongside a passionate team dedicated to making a difference—both for our customers and our employees.