[Hiring] Strategic Account Executive @Alight

Role Description

We are now hiring ambitious, motivated Strategic Account Executives to work virtually (work from home). This position will be located in Ohio (US) - Virtual.

The Strategic Account Executive must be strategic, proactive, agile, creative and confident in order to foster executive relationships at the C-Suite and Head of Shared Services level. They are responsible for revenue retention, growth, renewal motions, and client satisfaction for their assigned (1-6) accounts.

The Strategic Account Executive cultivates relationships within their accounts to identify opportunities to enhance client product engagement and generates demand within accounts for bundled solutions that demonstrate our “One Alight” advantage for the entire portfolio (Health, Wealth, Leaves, and Consumer Experience).

The individual will work with assigned Solution Architects who are product experts and pre-sales support. Strategic Account Executives will be responsible for retaining and growing revenue across their portfolio of clients by developing deep and broad relationships with clients to understand customer needs. The individual must:

• Understand their clients and the business challenges they face.
• Understand our services and product offerings.
• Understand our competition.
• Be able to effectively collaborate with Alight support and delivery colleagues.
• Be the trusted advisor to their assigned clients.

Responsibilities

• Domain expertise: The Strategic Account Executive ideally has a background in either Benefits or Leaves and will become a generalist in the entire Alight portfolio.
• Collaborates with Solutions Architects and other Subject Matter Experts to share market insights.
• Client Retention and Growth:
  • Retains clients, maintains sustainable relationships, and understands all of our competitors.
  • Ability to generate client demand for Alight product solutions and expansion of Alight services by demonstrating thorough understanding of client needs.
  • Builds the overall commercial strategy and develops overall Alight narrative to communicate and educate clients about Alight’s offerings and advantages over competitors.
  • Drives renewals and executes end to end expansion within customer base.
  • Pursues and develops new opportunities, and expansion opportunities at named accounts.
  • Creates overall client plan that includes account mapping and renewals, retention, and overall strategic plan.
  • Leverages strategic customer relationships to deliver growth across multiple relationships (e.g. HR, IT, Finance, Procurement etc.).
  • Proactively communicates successes, opportunities, and account direction to internal leadership.
  • Lead high-level discussions at the corporate level of their Accounts.
  • Develops expansion scope of solution set and brings in other resources such as Solutions Architects to help expand client understanding, conduct demos, and assist with scope management.
  • Collaborates with internal resources (Finance, etc.) to plan at account level pricing strategy, analytics, business review prep & presentation.
  • Demonstrates strong upselling aptitude to secure product adoption, renegotiate Key Performance Indicators, and secure incremental budgets that align with client objectives and drive client growth.
  • Ensures client satisfaction and continuously monitors ongoing client satisfaction.
  • Provide timely and accurate revenue forecasts and reports to inform management’s strategic decision-making.
• Client Relationship Management:
  • Serve as a strategic partner/trusted advisor, understanding client needs to identify how client business goals can best be met and exceeded.
  • Develop full understanding of Alight's product suite, features, value proposition, and differentiating traits vs competitive landscape.
  • Prioritize client engagement with an emphasis on maximizing revenue growth and efficiency.
  • Deploy sound bid management and optimization strategies across client portfolio at scale.
  • Develop collaborative relationships with internal commercial and operational teams.
  • Ensures client satisfaction and continuously monitors ongoing client satisfaction.

Qualifications

• 10+ years professional Sales/Account Management experience or 10+ years in either Benefits or Leaves experience.
• Excels in the areas of strategic sales methodology, forecasting accuracy, process and client management leadership.
• Exceptional presentation skills at the C-Suite level.
• Proven Strategic Thought Leader.
• Consultative strategic seller that can demonstrate value.
• Highly analytical approach to defining client outcomes and articulating value.
• Ability to use facts and data to tell a story that leads to revenue growth and retention.
• Ability to inspire the team and excite the organization to rally behind the strategy.
• Maintains strong content knowledge across entire Alight portfolio.
• Proven ability of working under pressure with resilience and tenacity.
• Proven ability to be a proactive leader.
• Proven ability to create energy and focus in highly matrixed team.

Travel Expectation

• 25-50% (sometimes on short notice) to support meetings with clients.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.

Salary Pay Range

• Minimum: 185,000.00 USD
• Maximum: 200,000.00 USD