[Hiring] Strategic Account Director @Gamma Recruitment Team

Role Description

As Account Director – Business Development, Service Provider, you will play a pivotal role in acquiring new strategic service provider partners and driving the growth of newly onboarded, high-potential partners. This role combines new partner acquisition with early-stage partner development, ensuring new relationships scale rapidly, deliver value, and contribute to Gamma's long-term growth ambitions.

What will you be doing day-to-day?

• New Partner Acquisition
  • Identify, target, and acquire new service provider partners aligned to Gamma's Service Provider growth strategy.
  • Develop a deep understanding of the UK service provider, telecoms, cloud communications, and carrier landscape.
  • Lead end-to-end partner acquisition activity, from market mapping and prospecting through to commercial negotiation and contract signature.
  • Build and maintain strong executive-level relationships with prospective partners, positioning Gamma as a strategic long-term supplier.
  • Create and execute account plans for target prospects, ensuring a structured approach to partner acquisition.
• High-Potential Partner Growth
  • Own and grow a portfolio of newly onboarded, high-potential service provider partners, driving rapid revenue growth and partner activation.
  • Work closely with internal stakeholders to ensure partners are successfully onboarded, enabled, and supported.
  • Identify opportunities across Gamma's UCaaS, CCaaS, Connectivity, Mobile, Communications Enablement, and Cloud portfolio.
  • Develop joint business plans and growth strategies with partners to maximise commercial success.
  • Act as the senior commercial point of contact during the early stages of the partner lifecycle.
• Commercial Execution & Deal Leadership
  • Lead complex, multi-stakeholder commercial opportunities, including pricing, commercial negotiations, business case development, and contract management.
  • Build robust forecasts and business cases for new opportunities, ensuring sustainable and profitable growth.
  • Personally lead and close strategically important, high-value opportunities.
  • Manage senior stakeholder relationships across both customer and internal Gamma teams.
• Cross-Functional Collaboration
  • Work closely with Product, Marketing, Commercial Operations, Technical, and Service Delivery teams to ensure partner propositions remain compelling and competitive.
  • Provide market insight, customer feedback, and competitive intelligence to support Gamma's wider Service Provider strategy.
  • Support partner onboarding and transition into longer-term account management or strategic account teams where appropriate.
  • Contribute to the continuous improvement of sales processes, partner engagement models, and go-to-market initiatives.
• Pipeline Management & Governance
  • Own and manage a healthy new business pipeline, maintaining strong forecasting discipline through Gamma's CRM systems.
  • Ensure accurate reporting of opportunities, forecasts, and partner engagement activity.
  • Adhere to Gamma's sales governance processes and commercial frameworks.
  • Proactively identify risks, dependencies, and blockers within opportunities, driving timely resolution.

Key Measures of Success

• Acquisition of new strategic service provider partners.
• Achievement of individual Gross Margin and revenue targets.
• Growth and activation of newly onboarded partners.
• Quality, sustainability, and profitability of partner relationships.
• Pipeline health, forecasting accuracy, and sales governance compliance.
• Contribution to overall Service Provider Business Unit growth objectives.

Qualifications

• Significant experience within telecoms, UCaaS, CCaaS, cloud communications, connectivity, mobile, or wholesale communications markets.
• Proven track record of new business acquisition and partner development.
• Experience managing and closing complex, high-value B2B sales opportunities.
• Strong commercial acumen with the ability to engage and influence senior stakeholders and executive decision-makers.
• Excellent negotiation, presentation, and relationship management skills.
• Self-motivated and capable of operating effectively in a home-based environment.
• Strong pipeline management and forecasting discipline.

Requirements

• Existing network within the UK service provider, carrier, telecoms, cloud, or channel ecosystem.
• Experience working with service providers, wholesale operators, MSPs, UCaaS providers, and CCaaS providers.
• Knowledge of Gamma's portfolio, channel model, or wholesale telecommunications markets.
• Experience using HubSpot or equivalent CRM platforms.
• Understanding of SIP, voice, mobile, cloud communications, or communications enablement technologies.

Benefits

• 25 days annual leave + birthday
• Subsidised private medical insurance
• 5.1% matched pension contributions
• Enhanced parental leave
• Life assurance and Income protection
• Share save and incentive plans
• Electric Vehicle and Cycle scheme
• Employee discounts
• Volunteer day