[Hiring] Sr Pre-sales Technical Support Manager @Celestica International LP

Role Description

Sales Engineers for Celestica are the primary technical resource for the account management sales force and provide both pre-sales and post-sales activities for new and existing customers. As a team, they are accountable to lead and manage the technology evaluation stage of the sales process, working closely with our sales and business teams to understand our customers’ challenges and solve for their requirements.

The Consultant, Sales Engineer Consultant will research and report on technical and product issues for Celestica’s Hardware Platform Solutions in the field, and will enable collaboration with our design, engineering, manufacturing and supply chain teams to create and deliver maximum value to our customers.

The Sales Engineer will clearly articulate technology and product positioning and develop value propositions for both business and technical users. The Sales Engineer must be able to establish and maintain strong relationships with assigned customers throughout the complete sales cycle and post-sales account support processes. They will thrive in the dynamic environment of a growing technical organization with an expanding customer base.

Qualifications

• 7-10 years of technology related engineering/marketing and business development experience.
• 5+ years of direct experience in sales preferred.
• Experience with storage systems, topologies, applications, challenges and advantages.
• Experience with enterprise database, virtualization or server technologies and applications.
• Proven hands-on experience with Linux, Windows, SAN and networking technologies.
• Experience and familiarity with flash-based storage technologies is a must.
• Experience with AI / ML applications in both enterprise and edge deployments is a plus.
• Experience with standards, organizations and consortiums of relevant technologies is a plus.

Requirements

• Work closely with Sales to drive the sales process and share in quota target objectives.
• Develop and maintain strong relationships with key customer accounts.
• Participate in technical solution development for customers with requirements discovery / mapping the Celestica portfolio and software / use case / application requirements.
• Participate in the technical aspect of RFI/RFQ responses to strategic opportunities - develop proposals with unique value propositions that differentiate Celestica.
• Support account management and sales team with technical solutions tailored to their specific customers’ needs including capabilities and roadmaps - remove all technical hurdles required to successfully close opportunities.
• Obtain insights into customers’ product, technology and business strategy and contribute the insights as the inputs to Celestica’s Hardware Platforms Solutions roadmap.
• Help to clarify customers’ product requirements and provide input into the development SOW.
• Support technical conversations with the customers for product questions and issues post-win - act as a liaison to the internal development teams.
• Keep current with technical directions of our key strategic partners, such as Intel, Microsemi, Broadcom, Microsoft, VMware, WDC and Samsung.
• Participate in standards committees and industry groups as appropriate.
• Prepare and present technical presentations and product demonstrations to customers, industry groups, trade shows, etc.
• Maintain current and advise customers on industry trends, future technologies and market opportunities.

Benefits

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements are frequently required (e.g. data entry, using a computer mouse, using a calculator, etc).
• Overnight travel within North America will be required – estimate 25 - 40% depending on work location.

Company Description

Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets.

• ATS: This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech.
• CCS: This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises.