[Hiring] Sports, Entertainment, & Leisure Account Services Manager @Block

Role Description

The Strategic Account Management team helps Square's most complex merchants get the most out of Square through strategic relationship building and timely solutions.

Our team is hiring an Account Service Manager for a role supporting Square's Sports and Entertainment Sellers. With hundreds of unique venue relationships within a subset of broader corporate entities, these sellers represent some of the most unique and highest growth potential across all of Account Management.

Working alongside a Senior Account Manager owning the corporate relationship, you will be responsible for nurturing seller relationships and finding creative ways to make Square products work for a complex array of customers. You will identify ways to expand collaboration with existing customers and help uncover new seller accounts who are not currently utilizing Square within these relationships.

Qualifications

• 2 - 3 years experience in Sales, Business Development, Relationship Management or related field
• Experience discovering and closing sales opportunities and building client relationships
• Experience successfully managing a pipeline to achieve revenue targets
• Strong interest in business operations and strategy
• Excellent organizational, analytical, written, and verbal communication skills
• Passion and knowledge about how new technologies can help better serve small and medium size businesses
• Comfort in ambiguity and providing feedback on new processes that will need continued refinement
• Entrepreneurial spirit
• Experience in Sports and Entertainment operations or technology deployments is a plus
• A BA/BS or relevant experience

Requirements

• Be responsible for growing and retaining the existing customer base within our key Sports and Entertainment Seller relationships
• Collaborate closely with Senior Account Manager and Account Executives to develop growth and retention strategies for our Sports and Entertainment Sellers
• Understand customer needs to help achieve their business goals through Square
• Cross sell and upsell products and features by discovering customer leads
• Effectively and strategically address customer concerns and issues
• Collaborate closely with a Senior Account Manager to help grow our Sports and Entertainment footprint
• Work with Sales, Support and Product teams to make sure customers have the best possible experience across all aspects of Square
• Help close any operational gaps required to effectively manage these seller relationships
• Support account management peers by taking on a product specialization, becoming an expert on a product or process, and delivering feedback to PMs

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning