[Hiring] Specialty Seller, Collections Practice @CNX

Role Description

Concentrix is seeking to add a Sales Director to our F&A (Collections) practice for the North American sales theatre – Local sales with Global capability.

• Develop Collections solutions that balance cost, efficiency, risk, and innovation.
• Navigating evolving regulatory structures, especially with self-service, digital, and AI-powered solutions.
• Build and manage a healthy sales pipeline focused on driving revenue, adoption, and market penetration for Concentrix within the North American market.
• Collaborate with Sales Representatives, Solutions Architects, and Practice SMEs for engagements at the CXO level within large enterprises.
• Drive engagement and interaction at the CXO/VP level with key client stakeholders and technical specialists in the Collections sphere.
• Possess a technical understanding of US compliance, Credit Risk, AI solutions, and On/Near/Offshore operating models.
• Address business, product, and technical challenges with strategic and analytical thinking skills.
• Construct persuasive value propositions and work collaboratively across departments to achieve consensus.

Your success at Concentrix will directly impact the growth of our overall organization. You will:

• Drive revenue and market share for Concentrix.
• Meet or exceed quarterly and annual revenue targets.
• Develop and effectively implement and achieve sales objectives.
• Maintain a robust sales pipeline.
• Work with sales executives in other Concentrix business units to extend reach and drive adoption of F&A (Collections) solutions.
• Manage contract negotiations along with internal stakeholders.
• Develop long-term strategic relationships with key accounts.
• Ensure customer satisfaction.
• Expect moderate travel.

Qualifications

• A demonstrable number of years of Collections related sales or business development experience, ideally with direct field experience selling complex transformational technology solutions to Fortune 500 companies.
• Prior experience in the Contact Center industry with in-depth knowledge of the US Collections markets, its compliance framework, and key challenges, especially in relation to the development of Collections AI technology.
• Consultative selling experience with proven successful experience in closing complex multi-jurisdictional/offshore solutions.
• Excellent presentation and executive engagement skills with exceptional negotiation capabilities.
• Must be a self-starter and adept at thriving in fast-paced environments, seamlessly integrating into team settings.
• Strong leadership capabilities, possessing a powerful results-oriented mindset.
• Exemplary interpersonal and communication talents, able to work collaboratively and inspire team success in a cooperative environment.
• Is a trusted advisor to customers and colleagues.

Requirements

• The annual base salary range for this role is $160,000 to $210,000 plus incentives that align with individual and company performance.
• Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Benefits

• Medical, dental, and vision insurance.
• Comprehensive employee assistance program.
• 401(k) retirement plan.
• Paid time off and holidays.