[Hiring] Spanish Sales Customer Service Representative @Asiacruit BPO, Inc.

Role Description

We are seeking a motivated and experienced Spanish Sales Customer Service Representative (CSR) with strong English skills for a mid to senior level role. The ideal candidate will manage Spanish-speaking customer accounts, drive sales through consultative conversations, and deliver exceptional service across phone, chat, and email channels. This role requires a results-oriented communicator who can balance revenue generation with high-quality customer experience in a fast-paced environment.

Key Responsibilities

• Handle inbound and outbound sales and service interactions in Spanish, with the ability to confidently communicate in English as needed for escalation or internal coordination.
• Convert inbound inquiries and follow up on leads to meet or exceed individual sales targets and KPIs.
• Use consultative selling techniques to identify customer needs, recommend appropriate products or services, and close sales while maintaining compliance with company policies.
• Maintain accurate customer records in CRM systems, including notes on interactions, follow-up tasks, and sales outcomes.
• Participate in campaign briefings, coaching sessions, and team huddles to align on targets, scripts, and objection-handling strategies.
• Collaborate with cross-functional teams (operations, billing, product, and quality) to resolve complex customer issues and ensure a smooth post-sale experience.
• Meet quality standards for call handling, documentation, and customer satisfaction; contribute to continuous improvement initiatives to boost conversion and retention.
• Support upsell and retention activities such as renewals, add-on offers, and customer loyalty programs.

Qualifications

• Minimum 3–5 years of customer service or sales experience supporting Spanish-speaking customers; experience in a mid to senior level sales CSR role preferred.
• Fluent in Spanish (native or near-native) and proficient in English (spoken and written) to handle internal communication and complex escalations.
• Proven track record of achieving sales targets and KPIs in a contact center, inside sales, or telesales environment.
• Experience using CRM and ticketing systems (e.g., Salesforce, Zendesk) and comfort with data entry and reporting.
• Strong consultative selling, negotiation, and objection-handling skills with a customer-first mindset.
• Excellent verbal and written communication skills in Spanish and English, including clear documentation and follow-up practices.
• Ability to work in a fast-paced, target-driven environment while maintaining attention to detail and quality.
• Comfortable with multiple channels (phone, email, chat, SMS, in-app messaging) and flexible to support varied schedules if required.
• Bachelor’s degree preferred but not required; relevant certifications or proven experience will be considered.

Preferred

• Experience supporting fintech, e-commerce, travel, or telecom accounts servicing Spanish-speaking markets.
• Familiarity with sales enablement tools, call recording quality monitoring, and basic analytics to drive performance improvements.
• Local candidates or individuals with legal work status in the country preferred.

Benefits

• Collaborative and diverse team with opportunities for international exposure and career growth.
• Competitive compensation and opportunities for professional development.
• Flexible work arrangements that support work-life balance where applicable.

Ready to Make an Impact?

Apply now at https://asiacruit.com or send your resume to [email protected] with the subject line: “Spanish Sales CSR – [Your Name]”