[Hiring] Solutions Engineer @Grafana Labs

Role Description

The Solutions Engineering team are the customer facing product experts. The team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure that they are happy and successful. We share our technical and product expertise with customers through:

• Demos
• Hands-on enablement
• Presentations
• Technical evaluations
• Ongoing interaction

We partner closely with our Sales team to help qualify and close opportunities. The Solutions Engineering team is one of the primary routes of communication from our customers to the Product Management and Engineering teams.

A Solutions Engineer is able to listen to a prospect or customer, understand their requirements, ask the right questions to extract necessary information, and translate all that into a solution with Grafana Labs technology. They are the bridge between the highly technical engineering folks at Grafana Labs, our customers, and our Sales team.

What You'll Be Doing

• Partnering with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Owning the technical engagement with customers and helping close complex opportunities through advanced competitive knowledge, technical skill, and credibility
• Delivering product and technical presentations to potential and existing customers
• Effectively communicating with customers and internal teams to provide feedback on our products and the competitive landscape
• Driving product conversations based on need and problems with customers
• Working with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public or private enablement material

Qualifications

• 3+ years of technical pre-sales experience
• Open to various and complex assignments, requiring strong judgment, collaboration, and leadership
• First-class written and oral communication skills to collaborate with remote-first internal teams and worldwide customers
• Ability to skillfully articulate our value proposition and the technical advantages of our products
• Passion for solving technical challenges and bringing creative solutions to customers
• Technical mindset and a desire to grow technically
• Must be located in France

Bonus Points For

• Experience with Open Source technologies, or in the Metrics/Monitoring space
• Experience with sales methodologies like MEDD(P)ICC

Compensation & Rewards

In France, the OTE (On-Target Earnings) compensation range for this role is EUR 103,750 - EUR 128,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success.

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture - A remote-only company united by a culture of collaboration and shared purpose
• Scaling Organization - Tackle meaningful work in a high-growth, ever-evolving environment
• Transparent Communication - Expect open decision-making and regular company-wide updates
• Innovation-Driven - Autonomy and support to ship great work and try new things
• Open Source Roots - Built on community-driven values that shape how we work
• Empowered Teams - High trust, low ego culture that values outcomes over optics
• Career Growth Pathways - Defined opportunities to grow and develop your career
• Approachable Leadership - Transparent execs who are involved, visible, and human
• Passionate People - Join a team of smart, supportive folks who care deeply about what they do
• In-Person onboarding - Thrive from day 1 with fellow new ‘Grafanistas’
• Balance is Key - Global annual leave policy of 30 days per annum, with 3 days reserved for Grafana Shutdown Days

Equal Opportunity Employer

Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law.