[Hiring] Solutions Engineer @ScalableOS

Role Description

We are seeking a Presales Solutions Engineer – Voice & Telephony to join our US-based Managed Services Provider (MSP) client. This is a primarily customer-facing pre-sales role responsible for partnering with sales teams, solution specialists, and customers to understand business requirements, design appropriate voice and telephony solutions, prepare technical and commercial proposals, and support the sales process from discovery through solution presentation and quoting.

The ideal candidate has a strong background in Mitel voice technologies and telephony infrastructure, combined with excellent customer communication and presentation skills. You should be comfortable participating in customer meetings, presenting technical solutions, translating business requirements into technology solutions, and working closely with sales teams to develop accurate and commercially viable proposals.

Qualifications

• 3+ years of experience in a Presales Engineer, Solutions Engineer, Sales Engineer, Voice Engineer, Telecom Engineer, or similar customer-facing technical role.
• Experience with voice and telephony infrastructure.
• Knowledge of Mitel voice platforms and services.
• Strong customer-facing communication and presentation skills.
• Ability to conduct technical discovery and translate customer requirements into technical solutions.
• Ability to explain technical concepts to both technical and non-technical audiences.
• Experience supporting sales teams in a pre-sales or solution consulting capacity.
• Strong business acumen and consultative selling approach.
• Experience with technical quoting, solution configuration, or pricing.
• Nice to have:
• Mitel certification or relevant Mitel technical certifications. Candidates without certification may be considered but must be willing to obtain required Mitel certifications after joining.
• Salesforce.
• ConnectWise.

Requirements

• Should be willing to accept a long-term work-from-home arrangement.
• Should be amenable to a permanent night shift schedule.

Company Description