[Hiring] Solutions Engineer @AfterShip

Role Description

As we evolve our go-to-market strategy to focus on our Ideal Customer Profile (ICP), the Solutions Engineering role has shifted from a passive support function to a central driver of revenue. This role sits at the intersection of Sales, Product, and Customer Success, acting as the bridge between technical capability and business value.

Reporting to the Manager of Solutions Engineering and partnering closely with Account Executives (AEs), you will be responsible for owning the "technical win." This is a commercially-minded, high-urgency position for someone who wants to actively influence deal outcomes and shape how our product is presented to the market.

This is a remote role with a preference for candidates based in Toronto, Ontario or Utah. You will be expected to align with North American business hours to support Mid-Market and Enterprise deals across these time zones.

What You’ll Do

• Help win deals:
  • Improve deal quality, reduce friction, and increase close rates through strong technical and commercial execution
• Run discovery & shape solutions:
  • Uncover real business problems and translate them into tailored solutions and demo narratives
• Deliver high-impact demos:
  • Run structured, outcome-driven demos that clearly communicate business value (not feature walkthroughs)
• Handle technical objections:
  • Confidently address integration, scalability, and implementation questions in live deals
• Stay hands-on with the product:
  • Use and test the product regularly to strengthen demos and technical credibility
• Partner cross-functionally:
  • Work with Product and PMM to align on releases and share structured field feedback
• Improve how we sell:
  • Proactively identify gaps in demos, messaging, and sales execution and drive improvements

Qualifications

• 2+ years of experience as a Solutions Engineer / Sales Engineer in B2B SaaS
• Strong technical foundation (APIs, integrations, SaaS workflows) with the ability to ramp quickly into complex products
• Commercially minded: you care about winning deals and connecting technical work to revenue impact
• Strong demo storyteller who can simplify complexity into clear customer value
• Confident in discovery and technical objection handling across Mid-Market and Enterprise deals
• Highly hands-on with the product and comfortable leading live conversations independently
• Clear, structured communicator who builds trust quickly with both technical and non-technical audiences
• Fast, proactive operator with strong ownership and follow-through
• Collaborative partner to Sales, Product, and PMM who brings insights from the field

Benefits

• Great Place to Work Certified: Recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
• Innovative & Inclusive Culture: Built on curiosity, creativity, and collaboration.
• Ambitious Mission with Real Impact: Join us in transforming eCommerce.
• Thrive & Grow: No ceiling to what you can achieve or learn.
• Flexible Work Setup: Remote-first team with flexible hours.
• Competitive compensation
• Healthcare coverage offered from day 1
• Retirement plans including company match
• Unlimited PTO
• Annual learning & wellness benefit
• Monthly book perk
• Career progression & professional development
• In-office lunch and commuter benefits for those located in our hub locations

Salary Range

USD $156,000 OTE - $175,000 OTE