[Hiring] Solutions Engineer @Redwood Software

Role Description

This position is a highly skilled and experienced customer-focused technical sales professional who provides in-depth technical information and specific design/implementation guidance to Red River’s customers. The individual is an expert in one or more technical specializations.

As a technical leader, they mentor others and share their knowledge within the Red River Solution Engineering and Sales teams. They provide architectural guidance for customers across the Red River product portfolio, including products and services from OEM partners.

The individual in this position is responsible for pre-sales engineering activities including:

• Identifying customer’s business outcomes and/or mission challenges and proposing technology solutions.
• Engaging as the primary client technical resource on sales engagements.
• Achieving and maintaining OEM certifications in their area of expertise.

The individual is knowledgeable of Red River’s offerings across multiple technologies and architectures. They are both technical and business focused, with the ability to articulate technology roadmaps linked to customer business outcomes. As necessary, the individual works with Design Architects and Solution Engineering peers to validate the best solution to address customer requirements.

This position works jointly with the Account Executives to learn the customer business outcomes and create the best technical solution. This position provides technology-related input for internal company initiatives, including idea submission for new services and offers based on Red River’s capabilities. They will assist with the technical interview process for Solution Engineering candidates.

Qualifications

• Bachelor’s degree
• 10 years work experience
• 5-7 years of presales engineering experience
• For Federal positions, must be a U.S. citizen and qualify to obtain a Secret Clearance
• Active and verified professional level OEM certifications (ex. Cisco CCNP, CCDP)

Requirements

• Strong technical aptitude with the ability to learn new technical information quickly.
• Excellent communication skills with the ability to create a message to share verbally or in written form.
• Understands customer business outcomes, as described by the customer, with strong knowledge of customer industry verticals.
• Understands the sales process and partners with the Account Executive to execute for success.
• Ability to relate technology, or technical solutions, to solving customer business problems.
• Ability to create a detailed implementation plan (SOW) for a customer solution, including expected timelines for project completion.
• Validates the SOW, BOM, and LOE prior to delivery to the customer.
• Capable of demonstrating solutions within area of technical strength.
• Excellent skills for building rapport and trust with team members, customers, and partners.
• Maintains current and attains additional OEM and industry certifications, as required.
• Previous experience supporting the Veterans Administration.

Benefits

• Competitive salary
• Excellent benefits
• Exceptional work environment

Special Requirements

• Travel requirement varies and can be up to 50% depending upon work location.
• U.S. Citizenship Required