[Hiring] Solutions Engineer @Quantum Metric

Role Description

As a Solutions Engineer at Quantum Metric, you will be responsible for providing world-class pre-sales technical support to the sales team. Working directly with customers, you will be the subject matter expert on customer experience management and QM. You will be responsible for delivering product demonstrations that directly address customer pain and emphasize QM’s industry-leading CXM solutions. During the sales cycle, you will lead the proof of concepts, demonstrating Quantum Metric’s ability to meet and exceed customer requirements, often in the customer’s production environment.

Responsibilities

• Pre-sales technical consultant
• Developing product demonstrations and POCs
• Technical account strategy in partnership with Account Executives
• Wearing many hats in a start-up environment, including writing white papers, assisting in building online help, and authoring training guides

Qualifications

• Fluency in English and Italian with the ability to effectively support and communicate with customers in both
• Ability to work in a fast-paced, continually evolving environment
• Fundamental knowledge of analytical tools such as Adobe, Google, etc.
• 3-5+ years of experience working with at least one of the following client-side web technologies: HTML, JavaScript, React, Angular, Ember, Meteor, etc.
• Knowledge of website frameworks, components, and concepts
• Excellent communication and presentation skills
• Passionate about technical sales and working with customers
• Ambitious and self-motivated with a high emotional IQ, as this role is largely remote
• Ability to work on multiple customer-facing POCs and other time-sensitive activities concurrently
• Highly coachable with a strong desire to improve and grow as a professional
• History of working at start-ups is a plus
• Experience working remotely is a plus
• Experience/understanding of native/hybrid mobile apps is a plus
• Experience with other CXM vendors is a plus
• Up to 25% travel

Benefits

• One time Home-Office Stipend - upon hire
• Monthly Business Expense Stipend
• Stock Options
• Employee Lead Referral Program
• Internal Lead Referral Program
• Company-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement)
• Flexible Schedules
• Work From Home
• MacBook and awesome swag delivered to your door
• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
• QM-funded Restaurant Vouchers
• Private Medical Insurance - 100% Employer Paid, Cover for employees and family, Includes routine dental care
• Encouraging and collaborative culture