[Hiring] Senior Vice President of Growth @CBE Companies

Role Description

CBE Companies, a global provider of contact center services, has an immediate need for a Senior Vice President of Growth. The Senior Vice President of Growth is accountable for building and leading CBE’s revenue engine across Marketing, Sales, Sales Operations, and Client Success. This executive will drive predictable and profitable revenue growth by establishing disciplined operating rhythms, strengthening vertical go-to-market execution, and aligning all revenue-related functions around measurable outcomes. This role owns revenue performance and revenue systems. Functional leaders own execution within their lanes.

Duties and Responsibilities

• Revenue Leadership and Accountability:
  • Net new revenue growth
  • Gross profit contribution from new business
  • Expansion revenue growth
  • Net revenue retention performance
  • Revenue mix across priority verticals
• Vertical Go-to-Market Strategy and Execution:
  • Confirming and refining CBE’s priority verticals
  • Defining ideal customer profiles by vertical
  • Establishing persona-level messaging and value propositions
  • Ensuring sales and marketing execution aligns to vertical priorities
  • Building performance expectations by vertical (pipeline, conversion, revenue)
• Revenue Operating System and Performance Cadence:
  • Weekly growth operating rhythm and KPI reporting
  • Monthly forecast cadence and accountability
  • Standardized sales stages, definitions, and exit criteria
  • Qualification standards that define what a “real opportunity” is
  • Pipeline hygiene expectations and enforcement through Sales Operations
  • Quarterly performance reviews tied to strategy and outcomes
• Marketing Leadership with Revenue Accountability:
  • Establishing marketing performance expectations tied to pipeline contribution
  • Improving lead quality and conversion into sales-accepted opportunities
  • Ensuring messaging supports deal advancement and sales conversations
  • Ensuring campaigns align to vertical strategy and priority personas
  • Ensuring marketing reporting provides clear attribution to pipeline and revenue
• Sales Execution and Sales Operations Discipline:
  • Improving win rates and stage conversion
  • Reducing stalled or low-quality opportunities
  • Increasing forecast accuracy and predictability
  • Establishing CRM discipline, reporting, and dashboards
  • Implementing performance management cadence and sales execution standards
  • Ensuring sales process adoption through consistent enforcement and coaching
• Business Development, Customer Success, and Expansion Growth:
  • Improving net revenue retention
  • Building expansion pipeline and cross-sell strategy
  • Establishing strategic account planning expectations
  • Coordinating new logo growth with expansion growth
  • Ensuring customer success feedback loops inform GTM strategy
• Leadership, Talent Development, and Performance Management:
  • Leading, coaching, and developing the VP of Marketing, Director of Sales Operations, and SVP of Business Development and Customer Success
  • Establishing performance expectations and measurable outcomes for each functional leader
  • Implementing a consistent performance management cadence (weekly execution, monthly performance, quarterly talent review)
  • Identifying capability gaps and building a development plan for revenue leadership and frontline roles
  • Ensuring succession planning and bench strength for key revenue roles
  • Hiring, retaining, and developing top talent aligned to CBE’s values and growth strategy
• Cross-Functional Alignment Across the Revenue Lifecycle:
  • Aligning marketing, sales, customer success, and operations around shared definitions, goals, and metrics
  • Eliminating breakdowns in handoffs (lead → opportunity, opportunity → onboarding, onboarding → delivery, delivery → renewal/expansion)
  • Establishing feedback loops between sales promises, delivery realities, and customer outcomes
  • Ensuring the organization consistently delivers what is sold, and sells what it can deliver
• Forecasting, Revenue Predictability, and Executive Reporting:
  • Forecast accuracy within agreed tolerance
  • Clear definitions for pipeline categories (commit, upside, etc.)
  • Visibility into risks, stalled deals, and pipeline gaps
  • Board-ready growth reporting and executive-level dashboards
• Continuous Improvement and Growth Optimization:
  • Diagnosing root causes of underperformance across marketing, sales, and customer success
  • Testing, refining, and scaling what works
  • Eliminating low-performing activity that does not convert to revenue
  • Improving conversion rates across the funnel over time
  • Ensuring the organization learns from wins, losses, and customer feedback

Qualifications

• 10+ years of progressive leadership in growth, revenue, go-to-market, or sales leadership roles
• Proven track record scaling revenue and building predictable pipeline in B2B environments
• Experience leading cross-functional teams across marketing, sales operations, and customer success
• Strong forecasting, CRM, and revenue operations discipline
• Demonstrated ability to drive execution, not just strategy
• Preferred: Experience in compliance-driven or regulated industries (financial services, telecom, healthcare, etc.)
• Preferred: Experience in B2B services, outsourced solutions, or complex solution selling environments
• Preferred: Experience building vertical GTM strategies and scaling multi-channel pipeline generation

Benefits

• Excellent benefits package; medical, dental, and vision coverages
• 401K retirement plan with company match
• Tuition reimbursement
• Paid time off
• Ongoing training & support
• Career culture with many opportunities for advancement

Company Description

CBE Companies is committed to “doing the right thing”; we invest in you from the date of hire and throughout your career, allowing CBE to develop a successful workforce ready to solve problems for our clients. We pride ourselves on a diverse and inclusive corporate culture with a strong track record of success—and we’re looking for people who value opportunity, challenge, innovation, results, and FUN!