[Hiring] Senior Vendor Management Professional @CenterWell

Role Description

The Senior Vendor Management Professional is a strategic thinker who connects vendor capabilities to long-term business goals. It’s a collaborator who builds trust and alignment across internal and external teams. Accountable, driving results through clear expectations and follow through. A strong communicator who articulates complex ideas with clarity and influence. The Senior vendor manager will have a member-centered focus to prioritize solutions that enhance member experience and outcomes.

The Senior Vendor Management Professional is a key contributor to Humana’s CenterWell Rx Education strategy, responsible for cultivating high-performing vendor partnerships that support member engagement, operational excellence, and scalable growth. This position will be accountable for inspecting vendor execution outcomes and ensuring vendors deliver consistent value through aligned goals, strong governance, and proactive relationship management. The Vendor Manager will serve as a liaison between internal stakeholders and external partners, driving accountability, innovation, and performance across the vendor ecosystem.

Key Responsibilities

• Inspect and validate vendor partners to ensure and enforce alignment with CenterWell and Humana’s mission and business objectives.
• Define performance standards, inspection models, and escalation expectations that vendors are accountable to execute against.
• Own and enforce vendor escalation standards for critical business impacting events, ensuring appropriate urgency, routing, and leadership awareness.
• Collaborate cross-functionally with internal teams (e.g., Operations, Compliance, Finance, Training, Procurement and Legal) to ensure vendor solutions meet evolving business and compliance needs.
• Own the design and alignment of performance scorecards and inspection routines across Service, RxE, and Specialty.
• Validate vendor training effectiveness through audit outcomes, quality performance, and execution controls rather than training completion or content review.
• Prepare leadership for clear decisions by framing risk, readiness, and accountability.
• Contribute to strategic initiatives including RFP development, cost optimization, and member experience enhancements.
• Represent CenterWell Rx Education in enterprise-wide vendor forums and cross-functional workstreams.

Qualifications

• 5 or more years of experience in vendor management, strategic sourcing and/or business operations.
• 3 or more years of BPO (Business Process Outsourcing) vendor management call center/client services experience.
• Experience with tracking and analyzing Profit and Loss (P&L) statements on vendors/clients.
• Strong relationship management and negotiation skills.
• Proven ability to manage complex partnerships and drive performance outcomes.
• Excellent communication and presentation skills, with comfort engaging senior stakeholders.
• Proficiency in business reporting tools and performance dashboards.

Requirements

• Technical experience with analytical and data visualization tools, preferably in Excel and Power BI.
• Experience performing data analysis and/or trends analysis.
• Bachelor’s degree in Business, Healthcare Administration, or related field.
• Experience in healthcare, pharmacy operations, or payer environments.
• Familiarity with vendor governance frameworks and contract lifecycle management.
• Experience with performance metrics and Service Level Agreements (SLAs).
• Lean Six Sigma and/or project management experience.
• Ability to travel to vendor sites as needed (Domestic and international).

Benefits

• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Many other opportunities.

Company Description

CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients.