[Hiring] Senior Technical Account Manager @Rackner

Role Description

You’ll operate as a customer-facing technical advisor supporting a Kubernetes-based DevSecOps platform used in Department of Defense (DoD) environments. This role is focused on helping teams successfully onboard, adopt, and scale modern platform services in Kubernetes-based environments—not building the platform itself.

What You’ll Do

• Lead Customer Engagement
  • Guide customer conversations as a technical advisor, helping teams understand platform capabilities and onboarding paths.
  • Translate Kubernetes, cloud, and DevSecOps concepts into clear, actionable guidance for mixed technical audiences.
  • Build trust quickly and operate as a reliable partner to customer stakeholders.
• Drive Platform Adoption
  • Act as the primary driver of platform adoption and correct usage across customer teams.
  • Assess technical fit and recommend appropriate platform services (e.g., Kubernetes-based environments, CI/CD pipelines, hardened container ecosystems).
  • Actively guide customers from initial onboarding through sustained usage and expansion.
  • Identify and address adoption blockers, improving how teams use the platform in practice.
• Enable & Educate
  • Deliver workshops, demos, and working sessions to accelerate customer understanding and usage.
  • Gather user feedback and translate insights into improved adoption and experience.
• Operate with Discipline
  • Track customer activity and technical exploration using tools such as Jira, Confluence, and CRM systems.
  • Maintain clear documentation and follow-through across engagements.

What This Role Is — and Is Not

• This role is:
  • A customer-facing technical leadership role.
  • Focused on platform adoption, enablement, and outcomes.
  • A bridge between engineering, product, and mission users.
• This role is not:
  • A backend engineering or build-only position.
  • A ticket-based support role.
  • A pure sales or quota-carrying role.
  • A fit for candidates without prior customer-facing technical experience.

What Success Looks Like (First 60 Days)

• Quickly establish credibility and operate independently in customer-facing environments.
• Independently guide onboarding and platform fit decisions.
• Identify and help resolve early adoption challenges.
• Begin influencing how customers use and expand platform services.

What You Bring (Capability + Credibility)

• Core Capabilities
  • Working with Kubernetes in production environments, including direct involvement in system operations, support, or platform usage.
  • Experience with DevSecOps practices and CI/CD pipelines in real-world environments.
  • Ability to independently lead customer-facing technical discussions and guide platform adoption decisions.
  • Proven ability to operate across engineering, product, and non-technical stakeholders.
• Credibility Signals
  • Experience independently leading customer-facing technical discussions.
  • Operate in customer-facing technical roles with direct ownership of engagements (e.g., TAM, Solutions Architect, Sales Engineer, Field Engineer).
  • Track record of personally driving customer outcomes (e.g., onboarding success, platform adoption, usage growth).
  • Guide teams through real-world platform adoption or transformation efforts, including navigating technical and organizational challenges.

Preferred Experience

• Background in regulated or security-focused environments (e.g., federal, DoD, financial services, healthcare, or similarly complex domains).
• Familiarity with Kubernetes platforms or distributions (e.g., Rancher, EKS, AKS, OpenShift).
• Hands-on use of cloud platforms (AWS, Azure, or GCP).
• Exposure to DevSecOps practices at scale, including CI/CD pipelines and secure software delivery workflows.

Benefits

• 401(k) with 100% match up to 6%.
• Comprehensive medical, dental, and vision coverage.
• Life insurance + short- and long-term disability.
• Generous paid time off.
• Home office and equipment support.
• Covered certifications and training.
• Competitive compensation and weekly pay schedule.

Equal Opportunity

Rackner is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.